Zendesk/ServiceNow (Similar ticketing software) administrator

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Minimum 3 years of external consulting experience or other relevant experience related to successful delivery of technical contact center tools and solutions.Minimum 1 year of solution engineering/presales or system administrator experience with one or more of the following: Zendesk, ServiceNow, Salesforce, Microsoft Dynamics 365, Oracle Service Cloud, or SugarCRMClient DetailsA global consultancyDescriptionDeliver functional tools strategies which support client business processes and support our global delivery centers, recommendations and solutions that will overall improve our client's experience and delivery center outcomes. Promote Client's Digital Contact Center (DCO), and Digital Learning Operations (DLO) practice, its principles while leveraging our assets. Strong client facing skills and a good listener. Ability to push a point/right solution to different stakeholders (both technical and non-technical)Maintain product expertise across the Zendesk product lineGuide and educate clients as they configure their Zendesk instanceProvide business consultation for clients, capturing the business problems being solved for and assist in configuring their Zendesk instance based on their unique needsProfileExperience with Enterprise SaaS applications, software architectures, and web technologies.Project delivery for application discovery service both agent and agentless. Provide application modeling. Excellent verbal and written communications skills; excellent presentation and facilitation skills; Possess the ability to clearly articulate the pros and cons of technology choices and solution design decisions and to construct and present rational options to clients and prospective clients on the options they have;Comfortable facilitating group discussions and leading client strategy and design activities; able to translate client needs and opportunities into architecture specifications that can be referred to by the analyst, development and migration teams;Have a focus on getting the job done and done properly;Should have done POC for customer interaction process.Minimum 3 years of external consulting experience or other relevant experience related to successful delivery of technical contact center tools and solutions.Minimum 1 year of solution engineering/presales or system administrator experience with one or more of the following: Zendesk, ServiceNow, Salesforce, Microsoft Dynamics 365, Oracle Service Cloud, or SugarCRMPreferred Experience: Certified Zendesk Solution Consultant or AdministratorJob OfferA tailored benefits system