Corporate Application Services Analyst
Recruiter
British Heart Foundation
Listed on
4th August 2021
Location
London
Salary/Rate
£35000 - £37500
Type
Permanent
Start Date
ASAP
This job has now expired please search on the home page to find live IT Jobs.
The opportunity Are you a SiteCore expert looking to put their mark on the work at the British Heart Foundation (BHF)?We're recruiting for a Corporate Application Services Analyst to join our customer focused team to deliver first class support to our corporate customers.
About the role
As our Corporate Application Services expert you'll deliver first class Corporate application support to our customers as part of a customer focussed team.
You'll be responsible for administering and supporting digital systems, including Sitecore. You will conduct appropriate triage, troubleshooting and effective digital and applications support providing an effective service to prevent any adverse impact of customer experience through excessive lead times. About you
With previous application support experience, primarily CMS, Finance, HR and SharePoint, you'll have knowledge of SQL and ITIL knowledge and experience, formal certification preferred.
You'll also have technical knowledge and practical experience of:
- Microsoft operating systems (desktop and server)
- Monitoring Tools
- Service Management tools (Cherwell)
- Software as a service (SAAS) knowledge - Sitecore
With excellent attention to detail, you'll be able to develop strong working relationships with the team and colleagues across the business and communicate effectively both in writing and verbally. You'll be able to triage and diagnose end-user issues efficiently and will remain calm under pressure and focused.
You'll have knowledge of prioritisation and escalation techniques and will be a team player with the ability to encourage others and adopt a positive "can do" attitude. About us
At the British Heart Foundation, we are focused on the urgent need to fund more research into heart and circulatory diseases like heart diseases, stroke, vascular dementia and the conditions that cause them, to find answers fit for 21st century challenges. We are independent, have more than fifty years of breakthroughs under our belts and we won't stop until we beat heartbreak forever. Here at the BHF we understand that you might need a little help balancing your work and home life. Many of our people work flexibly in many different ways. Please feel free to talk to us about the flexibility you may need; we're happy to explore what's possible for you and the role.
Interview process
The interview process will be held over MS Teams. The BHF is currently following Government guidelines regarding working from home. Although the role is based in London, the expectation is that once restrictions are eased, we will follow a blended approach between office and home working.
How to apply To apply for this role please use the apply button below. Our process involves submitting your CV and a supporting statement, which should outline your interest and explain how you meet the role's criteria. We celebrate diversity and make inclusion part of what we do every day. Diversity and Inclusion forms a main pillar in our People Experience Strategy. Our aim is for all of our colleagues and volunteers to bring their true self to work, so we can beat heartbreak for everyone.
