1st / 2nd Line Support Technician

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1st / 2nd Line Support Technician

Home Based (with Hybrid working and travel to Exeter, Devon)

The Company 

Webrecruit is an innovator. We are software builders, recruitment advertising specialists, an SME, a development operation and systems managers.

Since 2001 we've been forging a path for the rest of our industry sector and, during the last decade, we began developing white-label software and then creating our own systems that now enable us to lead the market.

Our cloud-based, highly innovative ATS is designed to be implemented quickly (in as little as a few hours), is fully customisable and can accommodate as many users as each organisation requires. Its popularity is constantly growing as is its functionality and capacity and, to support this, we are looking to bring an additional 1st / 2nd Line Support Technician on board.

Your Role 

As a 1st / 2nd Line Support Technician, you'll be tasked with providing expertise, knowledge and assistance to our customer base in the set-up and day-to-day use of our system, Webrecruit ATS.

You'll respond to inbound support calls and emails as well as utilising our Zendesk ticketing system, providing customer-focused resolutions and keeping all parties in the loop.

As our internal teams also utilise the system (it's that good), you'll also be supporting their work and ensuring we maintain back-office functionality, so we deliver our other workstreams as well.

On a monthly basis, we rollout new updates for which we have dedicated development and testing teams and you'll be playing a critical role in this activity, ensuring updates, new features and modules all work as expected and clients can make the most of them.

About You

To be considered as our 1st / 2nd Line Support Technician, you will need:

- Experience of providing software or system support

- A strong customer-focus

- Excellent communication skills

- A strong team player mentality as well as the ability to work on your own initiative

Other organisations may call this role 1st Line Support Technician, 2nd Line support Technician, Helpdesk Technician, Application Support Analyst, Product Support Technician, or Desktop Support Technician.

Why Join Us?

- Competitive salaries

- Benefits package including pension scheme and cycle scheme

- Be part of a growing innovator and market-leader

- Join us at a key time in our evolution as we gear up for additional systems development

- Support new updates on a regular basis

- The potential to develop in your role and potentially progress (there's a reason this role became available!)

- Join our strong culture and friendly team

Webrecruit is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. We believe that equal opportunities are the only acceptable way to conduct business and the more inclusive our environment is, the better our work will be. 

So, if you're seeking your next challenge as a 1st / 2nd Line Support Technician, please apply via the button shown.