Customer Quality Engineer (IC)
Recruiter
IC Resources
Listed on
12th July 2021
Location
Taiwan
Salary/Rate
£55000 - £85000
Type
Permanent
Start Date
2021-07-11
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Due to recent business success, my client is actively looking for a Customer Quality Engineer in Taiwan. ResponsibilityManage customer issues and resolution process (RMA coordinator)Customer Quality support: Handle supplier evaluation sheets & customer questionnaires, social & environmental complianceReview customer requirements prior contracting and suggest what needs to be implemented into Kandou’s QMSSupport Customer 8Ds, coordinate 8Ds, communication to customer and provide 8D methodology trainings to the organizationCustomer audits: Organize internal activities prepare for/participate on customer audits and follow up on needed action items inside the organizationSupport supplier audits in Asia (mainly Taiwan) and address non-conformanceCollaborating closely with all functions to gather information for customersReporting to Director of Quality regarding the performance of customer support processes, RMAs and opportunities for improvementExperience
A minimum of 5 years on Customer Support & Quality for high volume customers in Asia (Taiwan, Japan) and USAA minimum of 5 years of recent experience in the Semiconductor IndustryDeep knowledge of automotive tools and methodology is an advantageExperience of continuous improvement and structured problem solvingExperience of failure modes for semiconductors - silicon & packageExperience in the application of appropriate failure analysis techniques to drive to root causeDeep understanding of the ISO 9001, ISO 14001 management standard requirements and experience as internal / supplier auditor
