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Service Desk Team Lead - Liverpool - £28k

Premium Job From Michael Page
Recruiter: Michael Page
Listed on: 4th July
Location: Liverpool
Salary/Rate: £25000 - £28000
Type: Permanent

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Service Desk Team Lead - Liverpool - £28kGreat opportunity to take over the management of a passionate and people-focused IT Service Desk in a business that is continually looking to innovate. Client DetailsThe client are a leading professional services company with offices across the UK and internationally. They can offer structured career progression and genuine investment in your continued professional development. This role will be heading up their IT Service Desk team in Liverpool. DescriptionService Desk Team Lead - Liverpool - £28kWe're looking for a customer focused and experienced IT Service Desk Team Leader providing support across all UK offices. Support is provided for a variety of software and hardware systems used within the firm, involving all aspects of customer led service and support. The role includes telephony, remote and desk side support.

Reporting to the Service Desk Manager, the role is to assist the delivery of functions within IT Service Desk, providing comprehensive people management, leadership and technical capabilities. Ensuring that the IT Support function is operating within defined KPIs and SLAs to enhance customer relationships and provide continual service improvement and make IT the backbone of the firm.ProfileWe are looking for someone who is passionate about IT and delivering great customer service and who has broad people management experience to get the best out of this team. We'd love to see applications from candidates who can demonstrate the following experience/skills:Experience of Leading / Managing Team for a minimum of 2 yearsExperience of Incident Management Systems (ServiceNow Preferable) ITIL foundation v3.0 or greater MCP, MOS or similarIT Related degree or equivalent experience Extensive knowledge of the operational and support aspects of computer and cloud based systems, hardware, software and peripheral equipment including but not limited to: MS Stack, Active Directory, Azure, Intune, SCCM, O365, Exchange, Windows 10, MSTeams, SharePoint, Secure Email / Mimecast, Sophos, Remote Access Tools Job OfferService Desk Team Lead - Liverpool - £28kIn addition to the base salary, the following benefits are offered as standard:25 days' holiday;Access to a personal pension scheme, with matched employer contributions;Life assurance coverIncome protection insurance.Plus a range of flexible benefits through salary sacrifice or other schemes, including buying up to 10 additional holidays each year, a cycle to work scheme, season ticket loan etc.The company can also offer support with additional qualifications or courses, to ensure your continued professional development.