Cloud Operations Manager / Cloud Operations Engineer

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Job Title: Cloud Operations Manager

Location: Stratford upon Avon

Salary: £40 - 55k Depending on level of experience

Job Type: Permanent, Full Time

HAYNE are a Microsoft Gold Partner and a Microsoft Cloud Solutions Provider with a high growth ambition and success in both Managed Services and Project Consulting.

The role:

Seeking a personable and talented professional to join our progressive HAYNE Cloud team, helping to manage day-to-day cloud operations and implementations within a small team, ensuring a professional and consistent approach to the service management of customer solutions.

As the successful Cloud Operations Engineer / Cloud Operations Manager you will have had an extensive career in I.T across one or more disciplines, ideally technical support, server/network administration and have in-depth experience in the following areas:

Key Responsibilities and Accountabilities:

Managing the cloud operations team

Ensuring operational checks are performed and issues are remediated/escalated

Ensuring the security, stability and availability of customer cloud solutions; this includes performance and capacity planning

Assist with upgrading, installing, and configuring monitoring solutions for Azure IaaS Windows and Linux servers

Providing technical escalation support to the Helpdesk team

Identifying and implementing automation or processes/service requests/self-service/problem resolution to drive efficiencies and reduce support issues

Working with the operations team to continually implement and refine cloud operations, management and deployment processes

Providing Azure, M365 and Exchange administration to the business

Create/maintain documentation to detail automated processes, solution diagrams, support processes, change management and other related documentation

Proactively monitor infrastructures, systems, networks and business processes

Providing support/governance for customer cloud solutions, ensuring appropriate documentation, processes and knowledge are in place and shared with the support team

Supporting major incident reviews and taking ownership of problem management recommendations to drive continual service improvement

Some on-call/shift work to support the cloud operations team

Mentoring the Cloud operations and support teams to ensure knowledge growth

Other duties and responsibilities as required

The Candidate

As the successful Cloud Operations Engineer / Cloud Operations Manager you will have had an extensive career in I.T across one or more disciplines, ideally technical support, server/network administration and have in-depth experience in the following areas:

IT infrastructure management or server administration

Azure implementation and administration

Implementation and administration of Active Directory/AAD/AADDS/DNS/GPO

Microsoft 365 administration & security

Networking skills (WAN, VPN, DNS etc)

Disaster recovery & backup operations

ITIL and service management

Relevant Microsoft Certifications: M365 Fundamentals MS-900, MS-100, Azure Fundamentals AZ-900, Azure Administration (AZ-103/533)

Cyber security, Information Security or ISO 27001 experience (ideal but not essential)

PRTG monitoring (not essential)

Technical Team/Service management experience

Benefits:

27 Days Holiday, healthcare and others.

Please note:

Please click the APPLY button and to submit your CV and Cover Letter.

Candidates with experience or relevant job titles of; Cloud Operations Managers, Cloud Operations Engineer, Cloud Engineer, Cloud Systems Engineer, Cloud Infrastructure Engineer.