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Cloud Operations Manager / Cloud Operations Engineer

Premium Job From BluetownOnline Ltd
Recruiter: BluetownOnline Ltd
Listed on: 28th May
Location: Stratford-upon-Avon
Salary/Rate: £40000 - £55000
Type: Permanent
Start Date: ASAP

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Job Title: Cloud Operations Manager
Location: Stratford upon Avon
Salary: £40 - 55k Depending on level of experience
Job Type: Permanent, Full Time
HAYNE are a Microsoft Gold Partner and a Microsoft Cloud Solutions Provider with a high growth ambition and success in both Managed Services and Project Consulting.
The role:
Seeking a personable and talented professional to join our progressive HAYNE Cloud team, helping to manage day-to-day cloud operations and implementations within a small team, ensuring a professional and consistent approach to the service management of customer solutions.
As the successful Cloud Operations Engineer / Cloud Operations Manager you will have had an extensive career in I.T across one or more disciplines, ideally technical support, server/network administration and have in-depth experience in the following areas:
Key Responsibilities and Accountabilities:

Managing the cloud operations team
Ensuring operational checks are performed and issues are remediated/escalated
Ensuring the security, stability and availability of customer cloud solutions; this includes performance and capacity planning
Assist with upgrading, installing, and configuring monitoring solutions for Azure IaaS Windows and Linux servers
Providing technical escalation support to the Helpdesk team
Identifying and implementing automation or processes/service requests/self-service/problem resolution to drive efficiencies and reduce support issues
Working with the operations team to continually implement and refine cloud operations, management and deployment processes
Providing Azure, M365 and Exchange administration to the business
Create/maintain documentation to detail automated processes, solution diagrams, support processes, change management and other related documentation
Proactively monitor infrastructures, systems, networks and business processes
Providing support/governance for customer cloud solutions, ensuring appropriate documentation, processes and knowledge are in place and shared with the support team
Supporting major incident reviews and taking ownership of problem management recommendations to drive continual service improvement
Some on-call/shift work to support the cloud operations team
Mentoring the Cloud operations and support teams to ensure knowledge growth
Other duties and responsibilities as required

The Candidate
As the successful Cloud Operations Engineer / Cloud Operations Manager you will have had an extensive career in I.T across one or more disciplines, ideally technical support, server/network administration and have in-depth experience in the following areas:

IT infrastructure management or server administration
Azure implementation and administration
Implementation and administration of Active Directory/AAD/AADDS/DNS/GPO
Microsoft 365 administration & security
Networking skills (WAN, VPN, DNS etc)
Disaster recovery & backup operations
ITIL and service management
Relevant Microsoft Certifications: M365 Fundamentals MS-900, MS-100, Azure Fundamentals AZ-900, Azure Administration (AZ-103/533)
Cyber security, Information Security or ISO 27001 experience (ideal but not essential)
PRTG monitoring (not essential)
Technical Team/Service management experience

Benefits:
27 Days Holiday, healthcare and others.
Please note:
Please click the APPLY button and to submit your CV and Cover Letter.
Candidates with experience or relevant job titles of; Cloud Operations Managers, Cloud Operations Engineer, Cloud Engineer, Cloud Systems Engineer, Cloud Infrastructure Engineer.