Junior Application Software Support Engineer
Recruiter
Premier Group
Listed on
14th May 2021
Location
Tamworth
Salary/Rate
£18000 - £22000
Type
Permanent
Start Date
2021-05-13
This job has now expired please search on the home page to find live IT Jobs.
Role: Junior Application Software Support EngineerLocation: Tamworth
Salary: £18,000 - £22,000 DOE
A fantastic opportunity has arisen for a Junior Application Software Support Engineer to join a leading organisation based in Tamworth.
This is a fantastic opportunity for a graduate or trainee looking to kick start your career in IT.
Responsibilities: Junior Application Software Support Engineer
Resolving issues for customers.Provide a 1st line support.Provide support to customers concerning the configuration and operation of products.Maintenance of good working relationships with customers.Record and maintain accurate support tickets.Proactively manage outstanding support tickets.Assist with testing of new software releases.Provision of support to customers to standards & operational guidelines as required by the Support Manager.Identification and replication of software problems and where appropriate, the provision of an interim solution to the problemOrganisation, preparation and dispatch of products and the associated documentation to customers.Identification and replication of software problems and where appropriate, provide an interim solution to the problem. Setup and maintenance of remote customer support facilities.Maintenance and update of customer problems following a software release.Maintain and improve knowledge of software.Reporting of progress of ongoing activities to the Support Manager. Communication of known faults and their work around to other members of the Support & Implementation team.The adherence where applicable to customer’s procedures and practices. Maintenance of the content of the Customer Services Website including communications to customers.Recommendation to the Support Manager of improvements to the support operation.
Skills and experience: Junior Application Software Support Engineer
A Graduate or Trainee.Commercial telephone customer service experience. A knowledge or interested in technology.Experience of supporting software is an advantage.
If you looking to secure a new fantastic opportunity in IT then please do get in touch with Jenny Collin at Premier Technology (Birmingham Branch)
