IT Support Analyst

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IT Support AnalystLocation: Cambridge (Fully remote work available)Salary: Competitive Job Description:This role will be part of a small group that provides support for AWS-focused services to our customers. You will resolve issues for customers and ensure that they are happy with the service that we provide. While doing so, you will develop AWS expertise which may enable you to progress to doing development work over time.We are looking for technically able people who like to help customers and work as part of a team to deliver a service that keeps getting better. You will spend your working day using multiple service desks (our own and our partners where we are providing the AWS component of a broader service) and handling incidents, service requests and changesYou will also take ownership of tickets that you cannot resolve alone and liaise with colleagues to provide and document the solution, manage escalation of incidents and assist with root cause analysis whilst working to improve your knowledge and understanding of our services, customer requirements and of the AWS platform alongside your core duties.

Essential SkillsProven experience on an MSP service deskKnowledge of ITIL terms and processes and Windows administrationGood at communicating with customers in a helpful and professional manner via phone and email (B2B experience)Desired SkillsVirtualisation (VMware), AWS and Linux conceptsPersonal AttributesAnalytical, Problem Solving & TroubleshootingProfessional, Motivated, Team PlayerCommitted to continuous improvementMy client is looking for someone who has a passion for the fundamentals of cloud platforms and can show some knowledge of this through commercial experience or an accreditation. With this in mind, the client is looking to invest in someone that would like to be fully schooled in AWS.This is a highly regarded AWS Accredited Partner who are currently undergoing a period of sustained and exciting growth. If you are interested in any of the above please send your CV to [email protected]. Jefferson Frank is the Amazon Web Services (AWS) recruiter of choice. We work with organizations worldwide to find and deliver the best permanent and contract AWS DevOps, Big Data, IaaS and PaaS, and AWS Security professionals on the planet. For more information, visit jeffersonfrank.com.