1st line IT Support

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Are you looking to work as an IT Technician in an organisation that values its staff, offers a real program of staff development, including sponsorship for certification? This employer is a highly regarded Managed Services Company based in Plymouth, and is offering a unique opportunity for an individual looking to begin or advance their career in IT services.

This is an excellent and rare opportunity for a motivated and driven IT Server and Network Technician within a dynamic and growing business.

They are looking for a highly motivated and driven IT Support Technician to work within their rapidly growing business. Working within their busy operations centre, you will provide remote and onsite support to customers as well as scoping new solutions to their broad range of customers.

About you:

You have outstanding communication and customer service skills, taking pride in all your work with high levels of detail and can build strong trustworthy relationships with clients. You have a calm, methodological approach to projects and troubleshooting, as well as the ability to assess and prioritise issues.

The role will be based predominantly in the office, but may require some travel to customer sites. There is also an on call out of hour's rota, which we would expect you to participate in along with the other Technicians. A full clean UK driving license is beneficial.

If you have help-desk experience You will either have or be actively working towards certification. You are keen to enhance and build upon your existing skills and will be expected to learn new skills with guidance and pass industry certifications. Ideally, you will have experience of working for a Managed Services Provider in a similar role.

Beneficial Technical Skills:

- Experience and knowledge of Active Directory

- Experience and knowledge of Networking Hardware, configuration and troubleshooting.

- Experience and knowledge of Virtualisation Platforms, VMware and/or Hyper-V

- Experience and knowledge of Wireless Technology.

- Experience and knowledge of Infrastructure Monitoring Technology.

- Advanced Windows Server Platform Experience in Server 2016 & 2019

- Experience in Cloud Services - Office 365 & One Drive

- Experience in SharePoint

About them:

Established in 2002, this employer is an IT and network support provider for businesses based in Plymouth and covering Devon and Cornwall. They offer highly technical, accredited systems support and pride themselves on their customer led approach to service.

Package:

- £18,000 to £22,000 DoE

- Generous Leave Allowance

- Supported Training / Certification Program