Junior IT Support Engineer / IT Technician

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Job Title: Junior IT Support Hero / IT Support Engineer / IT TechnicianLocation: WatfordSalary: £18,000 - £22,000 depending on experienceJob Type: Permanent, Full TimeAbout us:We are a successful small Watford-based business looking for an IT Support Hero to join our team. For the last 17 years, we have been supplying Managed Services and IT Support to primary schools in the area. Expanding through reputation and word of mouth, we provide trusted virtual IT management and technical support to the schools.The role:As our IT Support Hero, you will be responsible for front line support providing onsite, telephone, email and remote support. You will be based at primary schools in and around Watford. Some support tasks can be carried out from home.Each day you will be visiting 2 to 3 schools. Every school has regular weekly visits of approximately 2-3 hours during term time. Large project and installation work is carried out during school holidays.About you:We would like to hear from ambitious IT Support professionals who want to join a busy company in an active role. The ideal candidate is at the early stages of their career with one or two years of experience, that is looking to expand their skills whilst enjoying their work.You'll also:Possess excellent communication and listening skillsKnow how to set priorities and has strong time-managementEnjoy helping people and is friendly, positive and confidentBe prepared to 'go the extra mile' and is patient, approachable and flexibleBe someone inquisitive who owns the problemLook for opportunities of improvement in our schools and our companyBe able to take direction and work both independently and with team membersHave good diagnostic skills, a methodical approach and attention to detailHave a genuine interest and enthusiasm for technologyKey requirements:Own carFull clean driving licenceEligible to work in the UKLiving within a 15-mile radius of WatfordWe must be able obtain DBS check for all successful applicantsYou must be able to provide a clear Disqualification DeclarationDIY skills a definite plusTechnical requirements:Windows 7/8/10 professionalWindows Server 2008/2012/2016/2019Active Directory and Group PolicyGeneral office applications (E.g. MS Office)PC Hardware knowledge (replacing hard drives, power supplies etc)PrintingNetworks (wired and wireless)Software installationInteractive whiteboards/projectorsInstallation, configuration and maintenance of the aboveDesirable skills:Scripted installationsVisual basic programmingGoogle G-SuiteApple IOS and app managementMS Office 365Benefits:Being a key member of a dedicated team with exceptionally helpful colleaguesBeing highly valued and appreciated by our customers as their Support HeroSociable and varied work environment without being stuck in the officeThe opportunity to stretch yourself and be exposed to a wide range of technologiesPossibility to explore career opportunitiesOpportunities for personal development: we encourage and support staff to develop in areas of their personal interest or to get industry related qualifications where it is in line with our business needs28 days holidays per annum (including Bank Holidays)Mobile phone and laptop providedFlexible working hours can be accommodated for the 'perfect' candidatePlease click the APPLY button and you will be redirected the careers site to complete your application.Candidates with experience or relevant job titles of; IT Assistant, IT Support, 1st Line Technical Support Advisor, 1st Line Technical Support Analyst, IT Technician, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Service Desk Technician, 1st Line Helpdesk Engineer may also be considered for this role.