Technical Support Engineer / 2nd & 3rd Line Support

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Job Title: Technical Support EngineerLocation: KilmarnockSalary: £19,000 - £25,000 per annumJob Type: Permanent, Full TimeHours: 37.5 hours per week, covering shifts between 7:30am and 6pmThe Company:Microtech Group is an award-winning full service, commercial IT support, Telecommunications, Telehealth and Digital marketing company. We have been providing end to end IT services to public, private and third sector organisations for over 30 years.Our ethos reflects our passion to deliver all forms of IT and digital related projects to the highest standards, within ever diminishing time frames and to a diverse range of clients.The Head Office is located in Kilmarnock, Ayrshire which is easily accessible via fantastic public transport links to Greater Glasgow and surrounding areas.The Role:We are looking to recruit a Technical Support Engineer to join our 2nd line Technical Support team. You will need to possess a good technical knowledge of installing and supporting varied types of hardware and software. You will also be experienced in providing excellent customer service and incident resolution.Key Responsibilities:Providing remote customer focused 2nd and 3rd line IT supportResolving customer issues within predefined service level agreementsProvide support to field based engineersLiaising with third party suppliersMentor 1st line analysts to improve their skillsetsAbout you:Required Skills:Strong understanding of general IT Support including using various methods of remote supportGood technical and analytical skillsExperience with Microsoft server products, Remote desktop services, Office 365, Azure AWS, Dealing with third party software and VMWare and Hyper V Knowledge is essentialMust have good networking experience - preferably with WAN / LAN Based products managing Routers, Switches, VLANs and Wireless technologiesVerifiable experience providing desktop support to end usersSolid experience in problem analysis and resolution of software problemsProven ability to function in a self-directed environmentMust excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for successInnovative thinker who is positive, proactive and readily embraces changeAbility to handle clients professionally during all interfacesStrong written and verbal communication skillsMust be able to provide root cause analysisSuccessful candidate will require a Disclosure Scotland CheckQualifications & Experience:HND or above in IT related subject or equivalent and hold current and relevant IT Certification is preferred3 + years' experience is essential with an understanding of Microsoft based network environmentsThis position would preferably be in a similar MSP type business to Microtech Group providing 2nd and 3rd Line IT Support to SMEs, Public Sector and Enterprise environmentsIn return you will receive:Bike to work schemePension scheme28 days annual leaveA day off on your birthdayOn-site parkingCareer progression opportunitiesFree fruit and drinks making facilitiesA fun working environment with regular team building or charity eventsPlease click the APPLY button to send your CV for this role.Candidates with experience or relevant job titles of; IT Analyst, IT Technician, 3rd Line IT Service Desk Technician, IT Support Engineer, Technical Support, IT Support, Helpdesk Support, Fault Desk, 2nd line Support Engineer, IT Systems Engineer, IT Systems Support, 2nd Line Support Engineer will also be considered for this role.