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Technical Support Engineer / 2nd & 3rd Line Support

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Recruiter: BluetownOnline Ltd
Listed on: 26th April
Location: Kilmarnock
Salary/Rate: £19,000 - £25,000
Type: Permanent
Start Date: ASAP

Job Title: Technical Support Engineer

Location: Kilmarnock

Salary: £19,000 - £25,000 per annum

Job Type: Permanent, Full Time

Hours: 37.5 hours per week, covering shifts between 7:30am and 6pm

The Company:

Microtech Group is an award-winning full service, commercial IT support, Telecommunications, Telehealth and Digital marketing company. We have been providing end to end IT services to public, private and third sector organisations for over 30 years.

Our ethos reflects our passion to deliver all forms of IT and digital related projects to the highest standards, within ever diminishing time frames and to a diverse range of clients.

The Head Office is located in Kilmarnock, Ayrshire which is easily accessible via fantastic public transport links to Greater Glasgow and surrounding areas.

The Role:

We are looking to recruit a Technical Support Engineer to join our 2nd line Technical Support team. You will need to possess a good technical knowledge of installing and supporting varied types of hardware and software. You will also be experienced in providing excellent customer service and incident resolution.

Key Responsibilities:

  • Providing remote customer focused 2nd and 3rd line IT support
  • Resolving customer issues within predefined service level agreements
  • Provide support to field based engineers
  • Liaising with third party suppliers
  • Mentor 1st line analysts to improve their skillsets

About you:

Required Skills:

  • Strong understanding of general IT Support including using various methods of remote support
  • Good technical and analytical skills
  • Experience with Microsoft server products, Remote desktop services, Office 365, Azure AWS, Dealing with third party software and VMWare and Hyper V Knowledge is essential
  • Must have good networking experience - preferably with WAN / LAN Based products managing Routers, Switches, VLANs and Wireless technologies
  • Verifiable experience providing desktop support to end users
  • Solid experience in problem analysis and resolution of software problems
  • Proven ability to function in a self-directed environment
  • Must excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success
  • Innovative thinker who is positive, proactive and readily embraces change
  • Ability to handle clients professionally during all interfaces
  • Strong written and verbal communication skills
  • Must be able to provide root cause analysis
  • Successful candidate will require a Disclosure Scotland Check

Qualifications & Experience:

  • HND or above in IT related subject or equivalent and hold current and relevant IT Certification is preferred
  • 3 + years' experience is essential with an understanding of Microsoft based network environments
  • This position would preferably be in a similar MSP type business to Microtech Group providing 2nd and 3rd Line IT Support to SMEs, Public Sector and Enterprise environments

In return you will receive:

  • Bike to work scheme
  • Pension scheme
  • 28 days annual leave
  • A day off on your birthday
  • On-site parking
  • Career progression opportunities
  • Free fruit and drinks making facilities
  • A fun working environment with regular team building or charity events

Please click the APPLY button to send your CV for this role.

Candidates with experience or relevant job titles of; IT Analyst, IT Technician, 3rd Line IT Service Desk Technician, IT Support Engineer, Technical Support, IT Support, Helpdesk Support, Fault Desk, 2nd line Support Engineer, IT Systems Engineer, IT Systems Support, 2nd Line Support Engineer will also be considered for this role.

Contact Name: Microtech Group
Reference: TJ/5810/GRPM-04_1619429763
Job ID: 2924552



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