Technical Operations Consultant / IT Support Engineer

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Job Title: Technical Operations ConsultantLocation: CoventryJob Title: Full-timeWe're integration specialists. Our mission is to help our clients realise their potential and enable them to do business in every direction.We revolutionise trading partner connectivity by linking suppliers, retailers and end consumers in one global commerce network. With our flexible, integrated and fully managed service solutions, customers of any size can easily connect with any trading partner while enjoying the peace of mind of a proven service platform that reliably handles tens of millions of transactions annually without the need for any customer interaction.Established for over 20 years, we've grown exponentially in Europe and the United States through the provision of our customer-centric market leading service. As a fast-growing technology business, boasting many household names amongst our expanding global customer base, we are looking to continue our growth by recruiting talented professionals who are eager to develop their skills within a friendly and motivational work environment.The roleThe Technical Operations Consultant - I is a critical role within TrueCommerce as it provides network, computer hardware and software support to all our application hosting environments - across both production and non-production data centres and office locations.This position helps to implement, deploy, maintain and support computer technology and equipment used in the provision of TrueCommerce services. They are to respond to calls and diagnose equipment and configuration issues with a variety of applications and systems. This position requires the individual to be a strong team player and have the ability to respond and complete tickets within published service levels.DutiesProvide first line response to TrueCommerce personnel and partners requiring assistance with information technology issues and problems with our hosted systemsDiagnose and resolve problems with server hardware and softwareRoutine patching and monitoring of serversEscalate more involved problems to the appropriate team membersTrack issues to resolution and update internal knowledgebaseMultitask and manage multiple priorities effectivelyAssist in the evaluation of new hardware, software and related peripheralsEnsure all equipment and software is accounted forMaintain asset databaseKeep informed of industry knowledge and trendsMaintain appropriate hardware and OS certifications and credentialsAbout youYou should be able to skilfully manage competing priorities from multiple internal stakeholders. Possess excellent communication skills, being able to communicate at a technical and management level with internal teams.ExperienceExperience supporting end users in a technology environmentExperience supporting and patching Windows Server 2012 R2 and aboveExperience supporting and patching Linux servers (ideally RedHat and Ubuntu)Knowledge of Active Directory and Group policyUnderstanding of networking topology and architecture (TCP/IP, DNS, vLANs, Firewalls, Switches etc)Essential skillsExcellent customer service and communication skillsComputer skillsStrong documentation skillsStrong problem determination skillsDependabilityBe able to work as part of a teamPlease click the APPLY button to send your CV and Cover Letter.Candidates with the experience or relevant job titles of; IT Helpdesk Analyst, IT Service Desk Analyst, Desktop Analyst, IT Support, IT Support Engineer, IT Desktop Support, 2nd Line Support Engineer, 3rd Line Support Engineer, IT Services Support, IT Helpdesk Support, Service Desk Technician will also be considered for this role.