IT Support Lead

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IT Support Lead - 6 months fixed term to Perm

Architectural Firm

Central London/Home working

Celebrating 40+ years in the architecture industry, and with offices all over the world, they are expanding their IT team and looking for a 2nd Line Support Lead, to mentor first line support and manage the helpdesk.

Working within SLA's, you will be responsible for providing efficient 1st/2nd line support for the EMEA region, and interface with the IT Manager and IT Administrator, reporting on the helpdesk statistics, reducing number of tickets raised via proactive suggestions for improvement.

Skills / Environment (not all essential): Windows 10, VMWare, Active Directory, Windows Server, TCP/IP, 0365 administration, ITIL

As the successful Support Lead, you will have day to day management of users, onboarding and offboarding staff, setting up telephone system, assigning licenses, as well as the control of computer assets, maintaining accurate records of windows, mac, mobile devices and peripherals.

We view this as an excellent opportunity to work for one of the pioneers of high-tech architecture, and award winning for its designs across the globe.

Salary: up to 35K

Benefits: 21 days hol, rising to 27 days after 2 years of service, 3% pension, cycle to work scheme, enhanced parental leave, interest free season ticket, free eye test and flu jabs

This role may suit candidates, who hold the following job titles: ("2nd Line Support" OR "2nd Level Support" OR "Desktop Support" OR "Desk Top Support" OR "Helpdesk Manager" OR "Servicedesk Manager" OR "Service Desk Manager" OR "Help Desk Manager" OR "Helpdesk Team Lead" OR "HELPDESK TEAM LEADER" OR "HELP DESK TEAM LEAD" OR "Help Desk Team Leader" OR "Servicedesk Team Lead" OR "Servicedesk Team Leader" OR "Service Desk Team Leader" OR "Senior Helpdesk" OR "Senior Help Desk" OR "Senior Servicedesk" OR "Senior Service Desk" OR "Servicedesk Lead" OR "Service Desk Lead" OR "Helpdesk Lead" OR "Help Desk Lead" OR "Support Lead" OR "Support Leader")

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