IT Service Desk Analyst x 2

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IT Service Desk Analyst x 2

Closing Date: 11 April 2021

Issue Date: 29 March 2021

Location: Edinburgh, however, currently home based due to government guidance

Salary: £26,000-31,000 per year (depending on experience)

At Energy Saving Trust we are working to address the climate emergency.

We are a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We work with governments, businesses, and individuals to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

We are looking for two passionate, customer focused IT Service Desk Analysts to work within our in-house service desk team supporting the needs for over 300 users.   Teamwork and collaboration are vital in our IT team which, is small but integral to the running of the organisation.  As a team we support one another to ensure the work gets done. 

You will be responsible for the resolution of first and second line support request, incidents, IT queries and the day to day IT support requirements of our userbase across our sites in Edinburgh, Cardiff, London and remotely.  You will also work with our internal stakeholders to deliver service improvements and strive to create the best customer experience when people come to the service desk. 

You will bring a strong background in IT supporting working with Windows operating system (Windows 10+).  You will have experience in application support, troubleshooting and a range of hardware support.  You will have the ability to work with cloud-based service desk with great customer service and communication skills.

This is a full-time, permanent position. Applications close 5pm, 11 April 2021.

To apply, please forward your CV and covering letter addressing the experience required in the job description to us by clicking apply now, citing the reference number you are applying for in the subject line.

Applications submitted without a covering letter will not be considered.

Only people with the right to work in the UK may apply for this position.

Look forward to hearing from you!