2nd Line Desktop Support Senior Analyst
Recruiter
Accenture
Listed on
26th February 2021
Location
London
Salary/Rate
Competitive + Benefits
Salary Notes
Competitive + Benefits
Type
Permanent
Start Date
ASAP
This job has now expired please search on the home page to find live IT Jobs.
Job Description2nd Line Desktop Support Senior Analyst
Location: Newcastle
Salary : Up to £35,000 dependant on experience plus excellent benefits
Career Level: Senior Analyst
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.
We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.
"Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO
As a team:
You'll learn, grow and advance in an innovative culture thatthrives on shared success, diverse ways of thinking and enables boundaryless opportunitiesthat candrive your career in new and exciting ways
If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you.As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job.
As a 2nd Line Desktop Support Senior Analyst , you will:
Respond to and resolve in person first and second line IT incidents logged via direct walk up or via global IT Service Desk. Deliver effective incident queue management via current call logging toolsets. Prioritise ticket resolution workload on predefined Service Level Agreements with proactive and timely status updates until resolution. Act as a key technical escalation point, providing guidance and support for more junior members of the team, t ake a lead in driving resolutions for IT problems, linking in with relevant teams where required. Perform PC upgrades using defined internal processes, including data backups and restore. Provide IT support for events such as new joiner inductions, VIP meetings and other events where required. Maintain good knowledge of all PC hardware models in the environment, including specifications and internal customer PC model eligibility criteria. Regularly review processes, propose and implement improvements with necessary approvals to ensure processes remain relevant. Act as a technical resource for key technology projects when required. Act as a trusted security champion to ensure Accenture continue to meet and exceed our internal security and compliance goals. Ensure that appropriate cost recovery of products and services is effectively communicated to customers and actioned correctly using set process and tools.
Asset Management Perform timely updating of the asset management records to accurately account for movement of IT hardware within the environment in accordance with agreed asset management processes and policies. Conduct regular on-site PC and consumable stock checks for the team, working with UK Enablement team to replenish where required. Maintain PC storage processes that conform to security policy, assisting with annual external audits linked to ISO accreditations. Manages Accenture provisioned IT assets and equipment, working to agreed processes, polices and security standards using knowledge of internal service operations and business requirements.
Qualifications
We are looking for experience in the following skills:
Working knowledge of supporting Microsoft Windows operating systems (7 & 10) environment. Working knowledge and hardware troubleshooting experience of laptop/desktop environments. Working knowledge and troubleshooting of the Microsoft Office environment. Working knowledge of hardware break/fix component replacement on laptops. Set yourself apart:
Willingness to learn Proactive Excellent communication skills
What's in it for you
At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!
Standard work hours of 09:00 to 18:00 typically apply. However, a flexible working attitude is required when considering global teams and critical milestones within project delivery.
Office based. A level of travel and working from other customer or client locations may be required from time to time.
About Accenture
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.
Closing Date for Applications 31/03/2021
Accenture reserves the right to close the role prior to this date should a suitable applicant be found.
Locations
London,Newcastle
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected applicable law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
