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Client Liaison & Technical Support Analyst

Premium Job From Bowerford Associates
Recruiter: Bowerford Associates
Listed on: 24th February
Location: Plymouth
Salary/Rate: £18,000 - £22,000
Type: Permanent
Start Date: 12/04/2021

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We are searching for a Client Liaison & Technical Support Analyst, someone who is going to be assisting clients and partners with software configuration issues and troubleshooting - you will be liaising between the Technical Support Team and the Software Development Team on a wide variety of platform and software issues.

This role is very customer support focused, combined with some DevOps knowledge and understanding. We are looking for candidates that can demonstrate good problem-solving skills, candidates who can communicate clearly, comprehend a technical problem and join the dots in order to find a solution.

If you have dabbled a little in software development this could be very useful, although this specifically is NOT a Software Developer role, it is a Technical Support/Software Support and Customer Support role.

We are looking to speak with candidates that can demonstrate good technical support knowledge, candidates that have a flair and enthusiasm for technology and are IT literate - you must have excellent communication skills and the ability to work in a team and also on your own as and when required.

KEYWORDS

Technical Support, Software Support, Customer Support, Customer Service, Communication, Team Player, Software Development, Customer Liaison

Please note that due to a high level of applications, we can only respond to applicants whose skills and qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

Bowerford Associates Ltd is acting as an Employment Agency in relation to this vacancy.