IT Support & Service Delivery Manager / IS Technical Expert

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IT Support & Service Delivery Manager / IS Technical Expert with significant experience of working within an IT support and delivery environment, strong documentation and knowledge sharing skills and proven experience in a technical service environment with positively delivered outcomes is required by a Charity based in Reading, Berkshire.

Candidates must have:

Microsoft Modern Workplace experience

Advanced Windows 10 support and deployment experience

Microsoft Intune deployment

Management of Windows 10, Android and iOS including application packaging

Office 365 skills, email, SharePoint

SALARY: £34,688 - £36,729 per annum

BENEFITS: 26 Days Holiday plus Bank Holidays. Generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, the Charity provides an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme.

LOCATION: Reading, Berkshire

JOB TYPE: Full-Time, Permanent

WORKING HOURS: Monday to Friday 9am - 5pm, 37.5 hours per week. The charity are always keen to support flexible working

APPLICATION PROCESS: Once we've reviewed your CV, we will email over some extra details regarding the application process that you will need to complete as soon as possible. Please keep an eye out for our email.

JOB OVERVIEW

We have a fantastic new job opportunity for an IT Support & Service Delivery Manager / IS Technical Expert with significant experience of working within an IT support and delivery environment, strong documentation and knowledge sharing skills and proven experience in a technical service environment with positively delivered outcomes.

Working as the IT Support & Service Delivery Manager / IS Technical Expert you will lead project work and improvements in BAU activity in the IS Team.  You will identify possible improvements and coordinate cross-directorate implementation of new initiatives which will support the delivery of organisational strategy and keep a future focus on the Charity's technological capabilities.

As the IT Support & Service Delivery Manager / IS Technical Expert you will be skilled in producing technical documentation and will have the ability to explain complex technical subjects to non-technical people.

As a successful candidate, you will have an exciting opportunity to work in a growing and fulfilling environment where your efforts will be greatly appreciated by the Charity and the thousands of people they help.

WORKING AT THE CHARITY

Working at the Charity is much more than just a job. Through the values that guide their work, they make a real difference, and change lives.

The Charity believe that wellbeing at work is about creating an environment to promote a state of contentment which allows all employees to flourish and achieve their full potential for the benefit of themselves and for the Charity.

DUTIES

Your duties and responsibilities as the IT Support & Service Delivery Manager / IS Technical Expert will include:

Work with IT services across the organisation, advising the Head of IS Operations with implementation of business plans, projects, technical implementation and improvements for a modern workplace

Be responsible for the continued assessment and implementation of the IT technology, solutions, devices, policies and processes

Identify trends and potential risks with the technology and user IS capability, analyse and troubleshoot problem trends, identify and implementing technical solutions and improvements to user IS capability/self-sufficiency

Advise and work in collaboration with IS management and other departments on the continuous improvement of the existing environment and the implementation of solutions for a modern workplace

Test, design and implement technical changes for IS Service Delivery and wherever possible implement automated solutions

Lead projects and strategic direction, manage workstreams assigned to IS Service Delivery

Contribute to IT department policies, standards and strategic direction

Lead/contribute to the procurement of I.T. user equipment identifying problems, analysing requirements, evaluating options

Identify and implement IS process and procedure improvements

CANDIDATE REQUIREMENTS

Essential

Degree in Computer Science or equivalent relevant experience

IT Related certifications: ICT, MCSA, MCP, CompTIA or relevant experience

Significant experience of working within an IT support and delivery environment

Proven and demonstrable experience gained in technical service environment with positively delivered outcomes

Implementing industry best practice methodologies / frameworks e.g. ITIL certification

Significant experience of the Microsoft modern workplace technology stack and associated licencing

Good working knowledge of ITIL and ISO standards relevant to IT service delivery

Required to maintain own knowledge of relevant Microsoft technological advances

Skilled in producing technical documentation

Ability to explain complex technical subjects to non-technical people

In-depth experience with the core Microsoft technology stack including: Azure Active Directory, MFA, SSO, GPO, DHCP, SCCM

In-depth experience with the Microsoft Modern Workplace technology stack including: Office 365, Enterprise Mobility and Security, Intune, Microsoft Teams, SharePoint

In-depth Windows 10 experience including deployment and modern management through Intune including application packaging

In-depth knowledge of PowerShell and scripting technologies

VPN and edge connectivity supporting remote working

WiFi and LAN technologies i.e. Meraki, Cisco switching and access points

Desirable

MCP/MCSE

Exposure to Azure IaaS, SaaS and PaaS

Office 365 productivity tools such as Power Apps, Flow etc.

Citrix VA and Desktops

Apple iOS and Android

Microsoft BitLocker Administration and Monitoring (MBAM)

Automated AD Management tools such as ADManager Plus

The Charity is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom they work. They expect all of their employees and volunteers to fully share this commitment.

Please note: The Charity reserve the right to close any of their vacancies early.

HOW TO APPLY

APPLICATION PROCESS: Once we've reviewed your CV, we will email over some extra details regarding the application process that you will need to complete as soon as possible. Please keep an eye out for our email.

CV's of Job Applicants meeting this requirement may also be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P6081

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