Process Analyst - Wealth Management Domain

JOB DESCRIPTION

Job Title:

Process Analyst - Wealth Management Domain

Inside IR 35.
Location: Swindon

Department/Practice:

Business & Technical Analysis Practice

Job Purpose and primary objectives:

? Work as a Process Analyst in the Wealth Management domain/area of the client and perform business process analysis, business process improvement, business process re-engineering, business process automation

? Candidate must have strong understanding of UK Wealth management products and processes

Key responsibilities (please specify if the position is an individual one or part of a team):

? Elicit, analyze, specify and validate the business needs of stakeholders

? Collaborate with project sponsors to determine project scope and vision

? Identify and manage project stakeholders

? Perform End to End Process Analysis, Process Improvement, Process Re-engineering, Process Automation

? Gather customer requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios and other methods

? Perform AS IS Process, Gap Analysis and TO BE Process definition

? Perform Root Cause Analysis (RCA) around processes and operational elements that might be causing errors/exceptions

? Create as-is/to-bee process maps, customer journeys

? Work with business stakeholders to identify opportunities for process improvement and process automation

? Participate in solution and feasibility analysis discussions

? Provides requirements consultancy to development and test teams

? Provide business readiness support wrt training, process documents etc.

? Highlight risks/issues as appropriate

Please note: It is an individual Contributor role but will be a part of larger delivery team

Key Skills/Knowledge:

? Experience in Retail Banking & Financial Services Domain (Wealth Management)

? Strong interest in the financial markets and good understanding of UK Wealth Management products

? Ability to understand wealth management products (especially UK wealth management products), financial markets, and market views

? Experience of undertaking portfolio analysis for risk and return characteristics

? Hands-on experience in capturing As-Is business processes, documenting business rules & exception logic

? Candidate must have hands-on process modelling experience

? Good to have knowledge of any process modelling tools knowledge

? Experience in conducting workshops and sessions to elicit business requirements.

? Must have interacted with business users directly and captured business processes with various levels of granularity

? Experience in process re-engineering - Analyze processes, identify process improvements and define To-Be processes

? Lean Six Sigma professionals with a strong background of doing similar engagements

? Worked on process automation, processes identification, automation feasibility & business readiness

? Experience in working in Agile as well as Waterfall methodology

? Experience in using different SCRUM tools such has JIRA, Confluence

? Excellent written and oral communication skills

? Strong analytical skills and problem-solving skills.

? Strong Interpersonal and consultative skills

Experience required:10-15 years

Duration of the Assignment:6 months

Special working conditions (travel, on call etc):

? Remote Working during pandemic

? Once situation improves, candidate is expected to work from Nationwide’s Swindon office.

Person Specification:

I.e. Negotiating, client facing, communication, assertive, team leading/team member skills, supportive.

? Must have experience of working in a client facing role

? Must have experience in working in a multi-vendor environment

? Must have excellent written and oral communication skills

? Must have strong analytical skills and problem-solving skills

? Must have strong interpersonal and consultative skills