SERVICE DESK ANALYST

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SERVICE DESK ANALYST

£14 PER HOUR

SOUTHAMPTON

6 MONTHS

ASAP START DATE

INSIDE IR35

Project Detail: To diagnose and resolve technical incidents/requests at first level in a customer service-oriented team environment and co-ordinate IT support by second level teams to ensure agreed service levels are met across the business.

Detailed services to be provided (specifically, the deliverables and, if appropriate, specification):

*Provide a customer and business focused single point of contact to end users reporting IT related incidents or requests

*Provide a service in line with the team's rota and ensure the phone service is covered between 8am and 5 pm

*Diagnose and resolve technical incidents and requests at first level to minimise the impact of incidents or requests. and co-ordinate IT support by 2nd level teams

*Obtain both technical information and business impact from customers to enable support teams to resolve incidents or fulfil requests effectively. Recognise and react appropriately to an incident which is of a high severity

*Identify service and process improvements to enhance the customer experience of IT support function

Experience:

*Experience on a Service Desk providing First and Second level fixes, as opposed to just raising Support calls.

Behaviours:

*Strong customer focus with an ability to identify and implement service and process improvements to provide even greater customer satisfaction.

Technologies:

*Good Microsoft Office skills (Outlook, Word Excel)

*Good investigative and problem-solving skills

*Organisational skills and an ability to prioritise tasks and deliver to deadlines

*Very good communication skills both written and oral

*Good knowledge of Windows 10

*Good Knowledge of Active Directory & Exchange

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.