|Listed on:||23rd December 2020|
The individual will work as part of CFG's Service Desk team which is responsible for supporting and maintaining IT systems and providing efficient desktop support to all business users.
The role will be part of a team providing a consistently high level of technical customer service to CFG employees.
Accountabilities with Key Outcomes:
As part of the Service Desk team, you will be part of a team be providing a high level of support to global users.
As the single point of contact for all IT related matters for the business, the Service Desk handles all incoming queries and help requests from end users.
You will provide day to day technical support in an effective and timely manner as part of a Service Desk team.
Technical Support & Troubleshooting
As the single point of contact, the Service Desk Analyst will attempt to resolve technical issues as they arrive where possible.
Management of escalated tickets, following through to completion ensuring regular feedback is provided to client through the lifecycle of logged tickets
Troubleshoot and resolve incidents relating to Desktop operating systems and mobile devices
Provide technical expertise and assistance on ad-hoc assignments
The position will be part of a team who are responsible for providing IT Support for MCFC & MCWFC fixtures.
Knowledge, Skills and Experience:
Job Impact/Influence Measures:
Direct impact on IT service levels. The Service Desk performance is reported on using various metrics including, response times, fix times and SLA fulfilment.
Direct impact on IT reputation. The Service Desk is the single point of contact for all IT matters, a lot of users will only ever interact with members of the SD team, so it is important that an excellent consistent service is provided.
Direct impact on event success - ensuring specialist technical systems are maintained, online, and capable of supporting a live stadium event
Indirect impact on sporting success - by delivering the best technical solutions available to allow improved team performance.
The role is not expected to have decision-making authority.
City Football Group promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.
We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview.
Employment is subject to the provision of proof of eligibility to work in the UK.
The City Football Group is fully committed to safeguarding children and other vulnerable people across our business. As such, appointment to this post may be subject to Safer Recruitment processes including a satisfactory enhanced disclosure via the Disclosure & Barring Service and prior to taking up the role.
Closing date: 4th January 2021
Contact Name: City Football Group
Job ID: 2882462