Support Engineer(inside IR35)
Recruiter
SidTech
Listed on
17th December 2020
Location
Whitley
Salary/Rate
£180 - £180
Type
Contract
Start Date
2020-12-17 00:00:00
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JOB DESCRIPTION Job Title:Exec support Engineer PAYE or limited company ( Mandatory ) PAYE Location:Whitley (CV3 4LF) Department/Practice:IT End User Services Job Purpose and primary objectives: The Exec Support team are the front line team dealing with and owning all IT issues for the Executive Members of our client. The Board members and Executive Assistants are highly demanding and require quick resolution or workaround for the issues quickly. This role is of high visibility to support the Executive Board members of the client. Key responsibilities (please specify if the position is an individual one or part of a team): This role is part of a Team located in JLR Whitley Exec support for End User Services Manage, respond to and resolve all Executive End User client based incidents Installation, configuration and management of End User Devices and Applications Identify and respond quickly to issues or requests from Executive members or their EAs Responding to and containing IT Security threats and major incidents related to End User Devices and Applications Work independently with the ability to manage and prioritize your time within a busy and changing working environment Maintaining agreed SLA levels and assuring Quality of delivery at all times Able to work in Early and Late shifts based on a rota and at times would require to work on Bank Holidays - Other responsibilities - Budgets, targets, equipment etc (please specify): Quality in Incident & Requests handlingKey Skills/Knowledge: Experience in supporting Executive support for atleast 2 years In Depth and proven experience of Client Operating systems like Windows 7 and Windows 10 to MCSE certification level Excellent working knowledge of Chrome & IE Excellent knowledge of Microsoft O365 apps and troubleshooting experience for Outlook, Teams Excellent Client Level Networking/TCP Troubleshooting (DHCP, DNS, 802.11x), VPN Excellent working knowledge on Apple Mac OS and devices, configuring and handling issues related to Apple iPhones and iPads Excellent Knowledge of Anti-Virus and Disk encryption tools Must be comfortable setting up and troubleshooting Video/Audio conference calls using Cisco technologies within a Boardroom setting with multiple connections Working Knowledge of MS Intune, VMWare AirWatch, Microsoft Intune, Networking HP Network printers and managed print servers, HP JetAdmin
Experience required: Represent the organisation in an honest, ethical and professional way Ability to co-ordinate incident resolution activity within and across IT teams, to ensure actions are completed within timescales ITIL Foundation certified, 5 years experience within a large complex IT department/organisation Ability to understand the Business from an user perspective. Remains visible to customers as the face of IT to listen to their concerns and share as needed Proactively takes responsibility, owns any issues arising and follows through to resolve them (get the required result) Availability to work different client sites and will sometimes required to drive to different sites or home of Executive Ensure that problems are logged, investigated, resolved and closed within agreed timescales Proven focus and ability to Identify and drive through Service Improvements and Incident Reduction Proven focus on identifying and documenting User and Service Risks and Issues Ability to communicate and influence at all levels Duration of the Assignment:Long term Start Date (please mention the date not ASAP) :11 January 2020 Rate Payable to contractors (Mandatory)-£180inside IR35 Special working conditions (travel, on call etc): Possess a valid UK driving license as there will be requests to support nearby Satellite sites Able to work in Early and Late shifts based on a rota and at times would require to work on Bank Holidays Additional remarks: Client interview will be conducted as part of the review process and the role was considered as Priority worker role during Covid situation with continuous onsite presence
