E Commerce Retail Manager

E Commerce Retail Manager

Job Summary

Responsible for the income and footprint growth of our online retail business, developing and implementing a target driven ecommerce sales strategy focussed on growing and diversifying our online offer.

Tasks

Online Sales:

• Assist in developing and implementing a strategic plan for the on line sales of pre loved donations and new goods
• Grow the Hospice ecommerce presence by the introduction and development of key sales platforms such as Ebay, Facebook Marketplace and Amazon with the ability to analyse performance and report on financial progress
• Analysing and interrogating website usage to identify areas of sales opportunities
• Maintain a high satisfaction of user experience
• Keep ahead of new developments in the e-commerce field, continually looking for new opportunities and platforms
• Monitor industry trends and provide benchmarking information and ideas
• Undertake `hands on` sales activities such as product photography, description writing, stock management and postage.
• Prepare weekly report analysing and assessing sales against KPI`s
• Research branded St Catherine`s Hospice goods.

Retail Marketing

• Work closely with the Head of Retail to promote both the online retail presence and  Hospice shops in the locality
• Work closely with the Communications team to develop co-ordinated marketing campaigns
• Share best practice across the sector to raise the profile of charity retail
• Keep abreast of  trends and commercial opportunities

Management

• Senior member  of the retail leadership team
• Develop, grow  and support  our team of e commerce volunteers
• Responsible for sales target figures
• Responsible for weekly and monthly performance updates including sales volumes, web traffic, user experience and engagement levels.
• Present updates to Trustees at Trading Sub Committee.

Other duties include:

Carry out any other duties as required by the Chief Executive

Health and Saftey

Comply with Hospice policies, procedures and protocols

Volunteers

The Hospice has the advantage of being supported by a number of volunteers.  If a volunteer is assigned to assist you at any time, you will still retain responsibility for the requirements of this job in terms of accuracy, efficiency and standards of completion.  You will also ensure good communication and be mindful of your responsibility towards that volunteer in terms of Health and Safety.

Confidentiality

You should be aware of the confidential nature of the Hospice environment and/or your role.  Any matters of a confidential nature, relating to patients, carers, relatives, staff or volunteers must not be divulged to any unauthorised person.

Data Protection

You should make yourself aware of the requirements of the Data Protection Act and follow local codes of practice to ensure appropriate action is taken to safeguard confidential information.