Senior IT Support Engineer

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This company are looking for a Senior IT Support Engineer (3rd line) to join their team.

You'll have the opportunity to continue your learning and development with a company that grew 40% in the last year and is looking to expand on that success.

You must have solid technical skills across their technology stack, as well as five years of in-the-trenches experience. You will also need to be an excellent communicator who gets the job done, on-time, whatever it takes.

Aside from this exciting challenge and opportunity to build your career, and they'll reward you with a competitive salary, pension and private healthcare.

The role will involve a mix of working at their offices, and at customer sites.

The Senior IT Support Engineer calmly handles the most challenging support tickets, efficiently completes client projects and is a shining example and mentor to their more junior technical staff.

Typical weekly duties of their Senior IT Support Engineers include installation, configuration and troubleshooting of a wide range of technology covering Windows Server, networking, cloud, and security products.

Required skills include:

Windows Server operating systems, features, and roles

- Active Directory

- File and print services

- Hyper V

- Remote Desktop Services

- Exchange

- SQL Server

Networking

- Firewalls, routers, VPN, and internet connections

- Network switching including VLANs

- TCP/IP ports, DNS, DHCP

- Wireless networks

Cloud

- Microsoft 365

- Exchange Online and email delivery

- Domain names, SSL certificates, and web hosting

- Hosted telephony

Security

- Security best practices

- Backup and recovery

- Security products e.g. anti-virus

Product-specific training will be provided, but you must have the core server and networking skills.

Other considerations:

- Daily time entry in the form of resolution notes and service ticket updates

- Regular and timely completion of client documentation

- Ongoing self-training to preserve professional viability

- Execution and completion of projects on-time

- Good communication with team leader and other members of the team

- Ability to communicate with the client at all levels

- Takes ownership of tasks and follows through to ensure complete resolution

- Takes a personal interest in and responsibility for the quality of work they perform or are associated with

- Pays close attention to detail while performing technically detailed tasks

- Ability to deal effectively with stressful situations

- Willingness to recognise when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members

- Able to provide accurate time estimates for how long a task will take

- Ability to quickly learn new technologies through the use of self-study materials and intuition

- Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution

- Enjoys sharing information, supporting others, and working on a team to achieve team goals