IT Support Technician

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Job Description

Working as a 1st / 2nd Line IT Support Technician the successful candidate will provide both remote and onsite support to end users and onsite project teams. Development and implementation of key systems and support other members of the IT team. Reporting direct to the IT Development Manager.

Your daily duties will be to:

- Responding to support requests in a timely manner and prioritising requests

- Monitor and manage support requests

- Liaise with suppliers for standard purchasing

- Liaise with support contractors on issues and system development

- Escalate issues which cannot be resolved

- Maintain inventory and knowledge bases guides

- Daily server maintenance

- Provide advice, assistance and training to end users

- Monitor and maintain systems

- Engage with planning and implementation of IT Projects

- Setup of computers and printers

- Mobile phone management, deployment and troubleshoot

- Travel UK wide in duties

This role has two alternating shift patterns, Monday to Friday, 08:30 to 05:30 and 07:30 to 04:30

Essential attributes

The successful candidate for the role will possess a track record in at least 1st line support. Software support background coupled with exceptional end user service skills along with the following skills and attributes:

- Enthusiasm to learn and strong work ethic

- Excellent organisation and time management

- Helpdesk / Desktop Support environment experience

- A full UK driving license

- Good troubleshooting skills, both onsite and remotely

- Basic knowledge of IT networking

- Windows OS (7/10) and Windows Server (2016)

- Experience with desktop applications (Office, IE, Chrome, Adobe and Anti-Virus Software)

- Active Directory and related Microsoft services experience