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Technical Project Manager

Premium Job From REED Global
Recruiter: REED Global
Listed on: 6th October
Location: Middlesbrough
Salary/Rate: £300 - £350
Type: Contract
Start Date: ASAP

A Project Manager is required for our public sector client based from Middlesbrough for an initial 12 month contract. The role will project manage the move to a new IP Telephony/Unified Communications Solution and the client's adoption of Office 365. **please only apply if you have experience with either or ideally both IP Telephony/Unified Communications and Office 365 projects**

Role Summary / tasks standard for both projects -

  • Project Management of rollout/delivery/adoption of solutions utilising the client's project management documentation.
  • Producing a project Plan, with set deadlines and produce regular update reports, monitor delivery against plan
  • Stake holder engagement to provide information on the solutions and understand current ways of working, and how the solutions can improve/support these.
  • Working with Technical resources to ensure the delivery of technical configuration elements of the projects
  • Produce relevant project documentation, to keep relevant boards/governance meetings updated
  • Attend meetings/workshops relevant to the projects
  • Lead on the development of any new policies that support the project.
  • Project Manage the integration of the solution with existing technologies (I.e. Microsoft Teams, Active Directory etc.)
  • Work with Governance leads to ensure the roll out of the solution(s) complies with the necessary standards.

Telephony/Unified Communications Project

  • Work with the supplier to deliver the solution
  • Work with the supplier to resolve issues, provide information
  • Work with services and supporting users, to identify physical handsets that can be removed and replaced with the use of unified comms functionality i.e. soft phones can be implemented
  • Work with services to understand their use of IVR's. Auto attendants and current contact centre use, and how this can be incorporated into the new solution.
  • Maintain effective communications with the supplier and monitor delivery against agreed timescales.

O365 Project

  • Understand the associated applications that are part of O365 and summarise benefits for the client, and where required add these into the project plan.
  • Manage the on-boarding of Microsoft Licences to the client
  • Work with Supporting Users to formulate service roll out plans
  • Maintain effective communications with the client
  • Provide status updates on roll-out/adoption

Contact Name: Danielle Turner
Reference: TJ/9104/X3-376192_1601997627
Job ID: 2859900

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