2nd Line Engineer - Birmingham - Up to £24,000
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2nd Line Support - Birmingham - Up to £24,000 I am working with a client who are looking for a skilled 2nd Line Engineer to join their expanding business. The successful candidate will be willing to learn new technology and have a great worth ethic. They will also have a good knowledge of 2nd Line duties including, O365 Administration and set up as well as networking knowledge. Key skills:Office 365Windows ServersNetworkingWindows 10IntuneSharePoint Responsibilities:Work as part of the team that act as the main point of contact for staff for IT incidents and service requests, ensuring the provision of high-quality customer services within the agreed SLA.Provide proactive telephone, email, desk-side and remote support for all technical and non-technical problems and incidents reported to IT. This is just an idea of what work will be completed day to day however there will be a full list of duties included within the role. The client is looking to move quickly with the process so apply today!