2nd Line Support

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As an individual with a significant interest in IT, you will work within the IT department and become an integral part of the IT sales department. You will offer IT product knowledge with a key focus on, McAfee, Box, Office 365, Intune and growing the portfolio of IT products and services; Servers, Azure, Hyper-V, IAAS, PAAS, Firewalls and security.KEY RESPONSIBILITIESBeing an expert in, and driving IT product sets throughout the businessTraining and development internally and externallyProviding high quality customer service and professionalismUndertaking site surveys and visitsSupport sales team in their understanding of products and reaching targetsTroubleshoot 1st and 2nd line IT issues and requests by telephone, email, remote access and on-site visitsCreating & understanding reports in excel will be a huge benefit with a basic knowledge of financial data & analysisJOB REQUIREMENTSMust have experience in and a thorough understanding of IT particularly in relation to Office 365 and MaaS 360 as well as knowledge of Windows Server Operating Systems, Active Directory, DNS, O365 Migrations, Server migrations, Firewalls and security.Experience with AzureExperience with VMware desirableGood literacy skillsConfident, results driven and able to function independently or as part of a teamMust have a full, clean UK driving licenceDemonstrating products to senior business representativesSuccinct analytical skills to identify customer needs and be able to propose a solution to benefit the customerResearch and keep up to date with current technologiesInterested? Get in touch!