Contract Manager

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The world is changing. Our ambitious, new strategy will respond.

At Lloyds Banking Group (LBG), we have already built the market leader in digital banking. But we need hardworking people like you if we're to continue to innovate, collaborate and adapt to the meet the ongoing digital needs of our customers.

Could you help us make this possible?

As part of Group CIO, Cloud Technology Services (CTS) is the primary agent for creating and then managing a future Cloud capability and the associated eco-system of future service partners to enable the bank of the future.

The Private Cloud Contracts and Commercial Team provides a centre of excellence to our Traditional and Private Cloud Service lines providing financial and performance insight to the consumption of services allowing Service Owners to take effective business decisions. We work closely with the platform teams, process teams and business value streams to ensure that the services are managed effectively.

The Contract Manager has operational responsibility for one or more contract agreements and monitors the associated supplier deliverables and commitments. You'll manage the end-to-end lifecycle process of the agreement(s), from development through to execution and termination. You'll also coordinate Contract change control (incl. Evaluation, negotiations, contract-management approval, physical update of contract, etc.) and internal and external communication regarding the agreement and the supplier relationship. You'll form the initial interface between defined client functions and the supplier, ensuring input (e.g. business and compliance requirements) and participation in decision making such as review and approval of deliverables or mitigating actions.

What will you be doing?

Understanding, tracking and reporting on overall compliance with contractual terms & conditions.

Ownership of the Deliverables & Obligations Tracker for the contract(s) they are responsible for.

Following the process for D&O tracking, assign D&O responsibilities and manage the Client and Supplier compliance with obligations on an ongoing basis.

Monitoring and reporting on supplier and client's compliance with contract terms and conditions, commitments and notifications.

Adhering to the end-to-end lifecycle process of Contract Change from development through to execution, including obtaining the relevant partner approvals.

Ensuring that all terms and conditions of the agreements are satisfied, contractual constructs are fit for purpose and risks are mitigated.

Liaising with the Supplier to progress the goals and objectives of the agreements.

Following and contributing improvements to a structured process, rules of engagement and end-to-end support for contractual issue/dispute resolution.

Running the commercial relationship with the Supplier, incl. integrity of the pricing schedules and mechanisms and ensure they are fit for purpose

Proactively contributing to the development and maintenance of procedures, tools and templates for Contract Management processes.

Raising and managing timely problem resolution of contractual issues to minimise impact of service disruptions on Client.

Responding to contract questions and maintain an FAQ log. Interpret the contract and initiate resulting administrative tasks and updates

Raising and justifying requests for contractual changes and deliverables for compliance with the agreements.

Developing processes and managing in accordance with the Service Management and Governance Manual

So what about you?

You'll have a good grasp of contract structure and terms, and the relationship of the services to the business operations you'll be supporting. This calls for a closer working relationship between the corporate department and the business operations team than is typical in organisations.

This role may be worked as a job share therefore you're welcome to apply as an individual reduced hours applicant, or alongside another candidate. However please note that each candidate will be considered as an independent application, and reviewed on their own merit, therefore a specific partnership cannot be guaranteed.

You'd also get a benefits package that includes:

A performance related bonus

Generous pension contribution

30 Days leave plus bank holidays

A flexible cash pot (4% of base salary) to spend on benefits

Private health cover

Wider corporate benefits and perks

We're dedicated to giving you opportunities and support to develop you both expertly and personally to optimise your potential.

As a new colleague, you'll join us on our journey to build a 21st century bank that reflects modern Britain, and craft an inclusive culture where all colleagues feel encouraged and valued.

We're committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit. We support the principles of agile working and are happy to consider flexible working arrangements. We're an equal opportunity employer and deeply value diversity within our organisation.

Together we make it possible....