Service Delivery Manager
Recruiter
National Crime Agency
Listed on
10th August 2020
Location
United Kingdom
Salary/Rate
Upto £44371
Type
Permanent
Start Date
ASAP
This job has now expired please search on the home page to find live IT Jobs.
Roles based in London will receive an additional London Weighting of £3,339. Enterprise Service is part of Digital, Data & Technology (DDAT). We manage the day to day operation of the NCA IT estate, ensuring the ongoing delivery of suitably assured and operational IT services to users, responding to incidents and escalations as they arise.This is enabled through the leadership of new and changed services in and out of the live environment, and the supervision and management of the IT supply chain to
ensure services are delivered in accordance with Service Levels aligned to user expectations.
In order to achieve this, Enterprise Services must take a through life approach to IT service, and continually look to develop and build a team of professional and experienced IT Service Management practitioners who are suitably skilled to support a complex and varied IT estate that is evolving through the delivery of the NCA transformation Programme. Enterprise Service, Operate, are looking for a G3 Service Delivery Manager to lead a new team focused on providing day-to-day management of our cloud infrastructure. As part of a modernisation across a large portion of our application and infrastructure portfolio this new team, initially comprised of 3 officers, will play a key part in our ambitious plans. You will have experience in managing and building teams across organisational and geographic boundaries, experience of working with cloud infrastructure suppliers. The role will require you to work flexibly to meet the day-to-day needs of the Agency, and to be able to prioritise the work of the team in response. Responsibilities
As part of a team of technology professionals, you will be using your skills and expertise to:
Manage a group of cloud infrastructure support staff across multiple locations.
Apply expertise in service management, and experience of DevOps to balance the competing needs of service and development
Manage flexibly across a growing cloud estate, applying appropriate levels of governance and control as appropriate
Lead flexibly within a demanding environment, and to lead the development of the Cloud Management function in line with the requirements of the service. To find out more and to apply, please click APPLY NOW.
