Software Developer

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Job Title: Software Developer

Location: Hemel Hempstead

Salary: Negotiable, £48,000 - £50,000+

Job Type: Full Time, Permanent (37.5 hours per week)

Working Hours: 9.00am to 5.30pm Monday to Friday

The Company is an exciting established Technology company providing some of the largest businesses in the UK and globally with customer service and payment solutions. Their customers include some of the best-known brands across the world in the UK, US and Australia. Today, their aim is simple: To help their customers make every contact centre experience satisfying and secure for consumers. Come and discover what's refreshingly different about them.

As a seasoned Software Developer, you will produce high quality Object Orientated code with minimal defects, from inception to fruition, using your knowledge of software engineering principles and best practice. You will be working on a range of complex projects across their portfolio of clients that run on their Linux-based voice & web platform.

Key aspects of this role include:

Building complex multi-channel self-serve applications

Dialogue design

Third party integration supported by their team of software engineers

Work closely with their Speech Scientists

If you are a passionate and enthusiastic individual seeking a new challenge, and this sounds like a fit for your skillset, why not find out more about the company and this exciting opportunity.

Their Culture:

With over 250 colleagues spread across the globe, they are a friendly bunch with a lot of knowledge and exciting plans. They are serious about what they do, but they certainly have a sense of humour. They are brimming with friendly, energetic and creative individuals, who are proud to be a part of their unique success story.

Their values sit at the heart of their culture and are summarised below.

They Encourage and support everyone to grow

They Challenge, listen, and are open minded to change and suggestions from others.

As trusted advisors, they use their Knowledge to solve challenges and deliver the best for clients

They take personal Ownership to strive for excellence in whatever they do

They are welcoming, embrace diversity and respect each other in a spirit of true Humanity

The Role:

They are growing rapidly and to support their success they are seeking an exceptional and experienced IVR Developer to join their innovative and dynamic team. You will bring your passion and enthusiasm to work with a variety of their high-profile clients.

On a personal level, you will be a great team player with well-developed analytical and problem-solving skills and, above all, they're looking for someone with a strong desire to learn and grow with them.

Key responsibilities:

Building complex multi-channel self-serve applications

Dialogue design

Third party integration supported by their team of software engineers

Work closely with their Speech Scientists

Technical Skills:

Essential

Familiarity with telephone systems and platforms

VXML and CCXML

JavaScript / ECMAScript

Interactive Voice Response

Computer telephony Integration

SIP

Speech recognition and text to Speech (Nuance preferred, grXML experience a plus)

Desirable

3+ years commercial experience

Comfortable with ticketing (JIRA) and version control systems (preferably GIT)

Knowledge and experience in one or more of the following highly advantageous:

Solution / architecture design

PCI-DSS

Avaya

Holly/West HVP

Asterisk

MySQL

VOIP

Company benefits

25 days holiday and increases with service

Excellent Share Incentive Scheme

Life insurance

Simply Health scheme

Access to group Bupa membership scheme.

Pension scheme

Discretionary annual bonus

Employee Recognition schemes

Free tea, coffee, fresh fruit and snacks

Relaxation floor (lunch area, quiet room, pool table, Xbox)

Well-being initiatives, such as in-house Reflexology and Sports Massage

Discounted offers

Team days and Volunteering events

Christmas & summer company events

Focused on education and training (conference attendance, higher education sponsorship)

As no relocation or sponsorship packages will be provided, only applicants who are currently residing in, and are eligible to work in, the UK will be considered.

Please click the APPLY button to send your CV & Cover Letter for this role.

Candidates with experience or relevant job titles of; IVR Developer, IVR Engineer, IVR Technician, DevOps, Telecom Engineer, Solutions Architect, Telecom Technician, Web Application Security, Telecommunications Engineer, Software Developer, RF Telecom Engineer, IT Engineer, HTML Developer, Web Design, Web Development, PHP Developer, Senior Software Engineer, Software Engineer, Service Engineer, Senior Software Developer, Systems Developer, Product Developer, Web Developer, IT Developer, Programmer, APIs, REST, SOAP, JavaScript, TDD, CSS, SASS/LESS, IVR, Avaya CTI, Cloud PaaS/SaaS, HTML5, CCXML, VXML, PCIDSS, Linux will also be considered for this role.