Service Desk Analyst

This job has now expired please search on the home page to find live IT Jobs.

Do you have experience offering 1st/2nd line IT support? Do you have good customer service skills and can communicate IT queries clearly? Are you ambitious and want to really move career in to the right direction with fantastic growth opportunities? If so, this is the role for you!I am looking for an IT Support professional near Cheltenham with a good technical background with excellent customer service, great troubleshooting skills with a methodical and patient approach. You will be a high performer and be able to work under pressure, this is a fantastic opportunity. Your key responsibilities:1st and 2nd line support over the phone, email and in personDocumentation on systems and your work; procedures, configuration and training etc.Taking ownership of tasks and laptop preparation, ensuring equipment and software is ready to goMaintenance of end user equipment builds and processesWork shift pattern to ensure a high standard of support is provided at all times.Experience sought:Expert knowledge with Windows 10 configuration & support Expert experience supporting Microsoft Office 2016 and/or Office 365Great verbal and written communication skillsTechnical documentation authoringUse of automation products such as Microsoft Deployment servicesAndroid & Apple support experience is desirable3+ years configuring and setting up PC's/Laptops/Thin Clients3+ years experience with general desktop supportIf you think that this is the role for you, please apply online now! My client are looking to get this role started ASAP so don't hesitate. Candidates who fit the requirements will be contacted within 24 hours!Good luck!