Network and Voice Support Engineer
Coventry Building Society
£28000 - £33000
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About The Role:
The Network and Voice Support Engineer (Technical Analyst) will join an already established team within CBS, provides a level of technical knowledge to undertake the troubleshooting and resolution to production incidents or problems independently escalation to Technical Specialists if required. Completes tasks to agreed levels of quality, within stated timescales with no supervision. Looks for improvement opportunities within the team and its processes/procedures. An effective team member who provides support and guidance to peers and other team members. Contributes to team efficiency through the creation of accurate technical documentation.
-Responsible for independently troubleshooting and resolving production service incidents
-Undertake technical tasks such as patching, allocating storage, maintaining scripts and configuring backups
-Effectively prioritise tasks to ensure high priority activities are completed first
Role related knowledge:
-A willingness to learn, a desire to embrace new technology and is open to a challenge
-Cisco Network Switching & Routing to CCNA
-Cisco ISE, Prime, DCNM, APIC-EM toolsets
-F5 Big-IP Load Balancers - configuration, optimization, web application firewall(WAF) and I-rules
-Checkpoint Firewalls - commissioning, upgrades, and patching (R80 onwards)
-Fortigate Firewalls - FortiOS commissioning, upgrades and patching
-Good communication with all levels
-Be able to deliver clear and logical documentation for team members and end users to follow
-ITSM tools experience - ServiceNow
-Cisco Catalyst 9K switches
-Cisco Nexus 9K switches
-ACI Software Defined Networking
-Cisco SAN storage
-Cisco Prime / APIC
-AWS Security Group and NACL configuration
-Cisco telephony experience CUCM/Unity/Jabber
Other essential information:
-Available for out-of-hours support on call, on a rota basis.
-Able to work under pressure.
-Thorough, with a good attention to detail.
-Deliver to agreed timescales.
-Flexible approach to working hours to meet own objectives and assist colleagues in meeting their objectives.
About The Company
Our people are our most valuable asset and we are committed to attracting and retaining the very best people who reflect our values. We recognise the importance of helping you to balance your working life with other priorities, so if you wish to consider this vacancy and your circumstances require different hours to those advertised, or if you are considering a job share arrangement, then let us look at the flexibility you require and see if we can accommodate your needs, whilst ensuring we continue to meet our members' needs.