IT Support Technician - Service Desk Engineer - Education / School

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IT Support Engineer / Service Desk Technician with the ability to logically diagnose and troubleshoot ICT issues, configure equipment and support with the development of IT network / infrastructure and services is required for a fast-growing Multi Academy Trust based in Stanmore, North West London.

This role will involve both supporting Users via the helpdesk and carrying out site visits.

SALARY: up to £30,400 per annum (dependent on experience) + Benefits (25 Days Holiday plus Bank Holidays, NEST Pension Scheme and Career Development Opportunities)

LOCATION: Stanmore, North West London - must be willing to travel to other Trust School Sites when required

TYPE: Permanent, Full-Time

PLEASE NOTE: Candidates must have a full Driving License as there will be occasional paid travel to other Trust School Sites

** The successful candidate will be required to have an Enhanced DBS check **

JOB OVERVIEW

We have a fantastic new job opportunity for an IT Support Engineer / Service Desk Technician with the ability to logically diagnose and troubleshoot ICT issues, configure equipment and support with the development of IT network / infrastructure and services.

As the IT Support Engineer / Service Desk Technician you will support the ICT Manager within the centralised IT function which has responsibility for playing a pivotal role in providing practical support, guidance, training and advice to schools.

Working as the IT Support Engineer / Service Desk Technician you will assist in the running of the IT function, ensuring it is fit for purpose and runs effectively.  You will provide practical support to the ICT infrastructure at Trust School Sites and connected organisations, across a range of systems and hardware, to ensure that needs of users are met.

As a successful candidate you will have an understanding of ICT needs within the classroom and systems used in a school environment, an excellent working knowledge of ICT hardware use and repair and practical skills, such as basic ICT equipment maintenance.

Candidates will require working knowledge or substantive experience of some or many of the following applications:

Virtualisation platforms (VMware vSphere / Hyper-V)

Office365, G-suite, Azure, AWS management

Microsoft Server Technologies (2008R2 / 2012R2 / 2016 + SQL 2012 / 2016)

Active Directory management / Azure AD

Networking skills (LAN / WAN / VPN / Fibre / Schools Broadband)

Switch technologies (HP Procurve / Netgear / Dell)

Firewall & web filtering technologies (LGfL / Fortinet / Draytek)

Print management software (Papercut / Equitrac)

Desktop Imaging Solutions (WDS / MDT / ISO Builds)

Backup Systems, Business Continuity (SAN / NAS / QNAP / Veeam)

VOIP telephony systems

Wireless Network technologies (Meru / Meraki / Rukus / Aruba)

Desktop software (Microsoft, Chrome & Apple operating systems)

Cyber Security / Incident Management / AntiVirus (Sophos)

APPLY TODAY

If this job looks like your ideal position, then please send in your CV and Cover Letter as soon as possible for our Recruitment Team to review.

DUTIES

Your duties and responsibilities as the IT Support Engineer / Service Desk Technician will include:

Provide support to the workforce across the trust ensuring that ICT hardware and software is fit for purpose and in working order

Provide advice, support, training and guidance to users

Assist with configuration, support, servicing and repairs of ICT equipment

Administer arrangements for securing data, ensuring back-up procedures, disaster recovery plans and other systems are working effectively

Provide support for academy IT systems such as VLE, website, internet, MS Office, room booking system etc.

Monitor, respond and resolve tickets logged on the help desk, escalating complex issues as appropriate, as well as proactively identifying and resolving issues

Provide support during lessons in the use of ICT equipment

Document all faults and resolutions, accurately and systematically

Advise on choice of software, learning resources and future developments of the ICT infrastructure

Take a lead role in mentoring junior members of the ICT team

Liaise with third party hardware / software suppliers / providers

Configure, test, deploy and troubleshoot a varied range of software applications

Lead or assist on ICT projects

Maintain software and hardware asset audits

CANDIDATE REQUIREMENTS

Excellent ability to communicate clearly and concisely both orally and in writing

Ability to plan and manage time effectively, prioritising tasks and keep to deadlines in a very busy environment

Proven experience of working in an IT support role, involving troubleshooting and resolving hardware and software issues with the ability to configure and maintain equipment

Ability to work to a high degree of accuracy and pay attention to detail

Understanding of ICT needs within the classroom and systems used in a school environment

Full Driving Licence and willingness to travel to other Trust Sites when required

The successful candidate will be required to have an Enhanced DBS check

HOW TO APPLY

To be considered for this job vacancy, please submit your CV and Cover Letter to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P5537

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