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Digital Support Engineer | Saragossa

Premium Job From Saragossa
Recruiter: Saragossa
Listed on: 6th May
Location: London
Type: Permanent

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JOB DETAILS

Join a Digital Operations team and take ownership of the support lifecyle for multiple banking platforms.

You'll be adding to a team of talented individuals, enjoying a collaborative atmosphere and heaps of autonomy. There's a huge focus on work: life balance here, and you'll be generously rewarded for your time, with a great package and a flex-down pension. To help you maintain a social aspect of your job, there are regular team events and lunch schemes, fostering a friendly environment and a workplace you can truly thrive in.

Your days will be varied and exciting, as you'll be working in real-time to provide a support function to users across the globe. You'll get the opportunity to work with a range of people, from internal analysts and architects to external vendors and end clients.

You'll be taking ownership of the full lifecycle of customer support for both online and mobile banking platforms. You'll constantly be looking for ways to improve functionality, fixing any production issues along the way. You'll collaborate with the team on post-incident wash-ups and implement improvement strategies to roll out across the business.

You'll be sharing your understanding of open banking support, along with your experience in both Windows and Linux environments. You'll become the go-to, acting as the escalation point for any issues with the banking platforms - you'll be responsible for maintaining high standards and meeting any SLAs and KPIs, you'll introduce innovative techniques to ensure constant improvement and you'll work with internal teams to streamline all processes, documenting progress as you go.

Email alys@saragossa.co.uk or call 07496 268 787 - no up-to-date CV required.