IT Technical Account Manager - Hosting / Managed Services - Remote
£70000 - £80000
+ £5k Bonus and £5k Car Allowance + Benefits
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Excellent opportunity for an experienced IT Technical Account Manager from the Infrastructure Managed Services / Datacentre / Hosting space to join a leading €1.4 billion international Managed Services, Software Vendor and System Integrator. This is a great chance to develop your career by making your mark with this friendly and dynamic company. It really is an exciting time to join us. Candidates may have worked in the capacity of a Solutions Architect, Service Architect or Technical Pre Sales.
IT Technical Account Manager - Remote - Hosting, Datacente, Cloud Infrastructure, Managed Services
Remote Based + Huntingdon DC / St Ives, PE27 Weekly | £70,000 - £80,000 + £5k Bonus and £5k Car Allowance + Benefits
Who we are:
As an Digital Transformation Partner, we accompany companies into the digital future. Our range of IT solutions includes consulting, implementation, services and the operation of IT systems. Our Customers benefit from our extensive expertise and our innovative portfolio that covers the IT requirements necessary for a successful digital transformation.
The Technical Account Manager Role:
The Technical Account Manager (TAM) is responsible for managing all the technical aspects our relationship with their assigned customers. The TAM will work collaboratively with our customers by developing a working knowledge of their goals, technical challenges and infrastructure configurations to deliver an outstanding customer experience. Through a detailed understanding of a customer's infrastructure, the TAM will become a trusted technical advisor working to develop solutions that match the customer's business requirements.
Technical Account Managers also
+ Holds regular review meetings with customers for discussions on any problems and issues and work with the Account team and wider business to find effective solutions to those issues
+ Looks to identify areas where a customer can reduce support costs and offer improved service
+ Works with the SDM to report to the customer on service performance and advise on new products and services
+ Works closely with the customer and operational teams to continually improve customer environments and delivered services
+ Previous experience of working in a similar customer facing / technical role is essential
+ Excellent communication skills - oral and written, with the confidence to communicate effectively at all levels
+ Cloud Architecture - Knowledge and understanding of Private and Public Cloud (Azure and AWS)
+ Understanding of managed services
+ Data centres services, including co-location services
+ An understanding of Storage Area Networks and storage devices
+ An understanding of Windows 2003, 2008, 2012, 2016, 2019 VMware, Hyper-V and Linux (RHEL & deriv.)
+ Knowledge of Back up process and rotations
+ Cisco and HP switching and routing
+ Networking possibilities including Firewalls, WAN, LAN and WiFi
+ DR and failover for systems and solutions
+ Understanding of monitoring technologies
+ Team player - understands the importance of teamwork
+ Process oriented and customer focused
+ General business acumen / understanding and analytical skills
+ Comfortable presenting to client technical teams (high level)
+ Working with and orchestrating 3rd parties, when working with our clients
+ Excellent understanding project life cycle from conception to completion
+ Good understanding of ITIL framework, roles and responsibilities.
+ Education - to Degree level (preferred)
+ ITIL Foundation
+ TOGAF (desired)
+ Public cloud experience (desired)
+ Location: Home based but travel to company and customer sites will be required. The TAM will be required to be in our Huntingdon DC / St Ives sites weekly.
+ Hours: Standard 37.5 hours per week. 09:00 to 17:30
+ Salary: £70,000 - £80,000 plus £5k bonus and £5k car allowance
+ Benefits & Perks: Includes: 25 days annual leave, life assurance, healthcare cash plan, employee assistance programme, on-line discounts & savings platform, free parking, spot bonus scheme, recruitment bounty scheme, dress down Friday, fundraising, sports & social club, health and well-being programme.
+ Must have the right to live and work in the UK
+ Must have access to own transport due to location.
+ Start date: ASAP
You may have worked in the following capacities:
Cloud Infrastructure Engineer, Cloud Specialist, Data Centre Solutions, Hosting Solutions, Technical Sales, Infrastructure Solutions, IT Sales, IT Account Management, Solutions Architect, Service architect, Technical Pre Sales.
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.