Application Support Analyst - Manchester - Manchester

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Application Support Analyst - Dynamics / CRM / Sharepoint

Manchester

We have a brilliant opportunity for an Application Support Analyst to join a very talented technology team for a reputable and innovative company based in Manchester

Based out of their modern offices you will be responsible for providing 2nd & 3rd line support to all IT issues and incidents, making sure that the Daybook process are run & reported on. Logging, analysing, triaging and prioritising these issues - youll make sure that all resolutions are provided and completed in an efficient, timely manner.

Along with BAU you will also work closely with internal & external development teams on new systems and change projects as well as working with the IT leadership team to help define project scope, budgets and schedules.

Skills & Responsibilities:

* Proven experience working within IT Operations & Service delivery team providing application support.

* Experience working within an ITIL environment

* Good understanding of the Atlas SMT Workflow and solid knowledge of Microsoft operating systems

* Excellent technical problem -solving skills using logical and efficient approaches.

* Understanding of one or more of the following:

* Microsoft Dynamics (CRM System)

* Sharepoint (Collaboration toolkit)

* Confluence

* AIA (Document generation)

* FOCUS (Insurance policy systems)

This role will involve working shifts to cover 8.00 -20.00 Monday to Friday however this is rewarded with an excellent benefits package!