Service Desk Manager

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Service Desk Manager

One of our public sector clients is seeking a Service Desk Manager to join their North London based team on a 12 month FTC. You will be responsible for the delivering the first line of technology support to all staff within the organisation. You will have primary responsibility for ensuring that, through the implementation and promotion of Information Technology Infrastructure Library best practice and guidance, the support service delivered by the Technology Service Desk is efficient, effective and meets the specifications of the service level agreement.

Service Desk Manager duties will include, but not limited to:

*Provide information and tactical advice on support activity for the Technology Department

*Hold regular service review meetings with key internal and external stakeholders to review the service delivered and identify opportunities for improvement and / or efficiencies

*Manage a team of six Service Desk Operatives and one Team Leader ensuring individuals are developed to meet their potential

*Manage the provision of a first contact service for technology related queries

*Act as secondary escalation point for Service Delivery feedback received about the Technology Department

*Application manager for the support software. This involves responsibility for the configuration and review of the software to ensure it is accurate and fit for purpose

*Oversee the procurement process for all Technology purchases from revenue budgets across the business

As the Service Desk Manager you will required to possess:

*ITIL Foundation Qualification

*Knowledge of general IT and service management

*Working knowledge of relevant legislation and policies

*Competent level of experience of managing and developing a service desk software application.

*Proven ability, to expert level, of managing a Technology Service Desk team in a busy environment ensuring a high level of performance and accuracy is met and maintained

*Expert in Service Management and experienced in introducing and developing service improvement initiatives

*Competent experience of procurement processes with proven ability to manage procurement activities for a range of goods and services

With a salary on offer of up to £44,000 (inclusive of allowances) this is an exciting opportunity to join an established and fast paced business on a 12 month fixed term contract.

To be considered for this opportunity apply with your CV today, or contact Vicci for more information on 0121 214 6198 or [email protected].

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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