IT Service Desk Analyst- Inside IR35- £17.39- £22.54 Per Hour
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IT Service Desk Analyst- Inside IR35- Our client based in Central London are recruiting for a Service Desk Analyst for an initial 3 month contract.
PURPOSE OF JOB
*Day-to-day staffing of the IM&T Service Desk and provision of 1st and 2nd level technical support to all internal clients
*Provide admin support for the IM&T Service Desk and the IM&T Directorate
*Provide support to and administer pagers, mobile phones, car kits and other mobile devices for allstaff, which will involve communicating, negotiating and agreeing times.
*Assist and provide cover for the IM&T Customer Services Administrator post
MAIN TASKS AND RESPONSIBILITIES
*Receive and accurately record all incidents reported to the Help Desk onto the Service Desk computer system.
*Conduct an initial assessment of all Incidents.
*Provide 1st and 2nd level IM&T Service Desk support, administer the Service Desk system, produce reports and work within the ITIL processes
*Monitor and escalate all Incidents according to agreed service levels.
*Keep users informed on the status and progress of their reported incidents.
*Assist in the production of new documentation and work procedures.
*Assist in the maintenance of IT asset inventories as required.
*Deputise for the Help Desk Supervisor as required.
*Provide support to all mobile phones and pagers. Keep accurate records of the equipment and locations. Order new mobile phones, pagers
*Purchase hardware and software for the Service and liaise with external suppliers for hardware/software maintenance and repair of equipment