IT Support Analyst

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An IT Support Analyst is required for our client based in Leicester for an initial 2 month contract Daily duties will include: - Providing 1st Line IT support service- Communicating with customers of all levels- Troubleshooting and resolving end-user hardware & software, operating systems, network, server access and voice communications problems- Utilising a wide range of technological tools to investigate, diagnose and fix technical issues and where appropriate forwarding specialist technical support issues to the appropriate team- Receiving and logging incidents on the Support Centre Call Management System- Creating and maintaining the constantly changing internal knowledge base of procedural and technical information. Required experience: - Confident and approachable communicator with high quality service skills- GCSE English A-C, or equivalent experience- Microsoft Office- Microsoft operating systems- Active Directory- Previous experience of being part of a technical ICT Service Desk in a large organisation. Desirable experience: - Knowledge of VOIP Lync- MCP (Microsoft Certified Professional) or equivalent- Knowledge of deploying software using Microsoft SCCM 2012.