3rd Line Support Engineer

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This is an exciting opportunity for a 3rd line support engineer to join an award winning provider of best-in-class Cyber Security, cloud services and IT support.

The 3rd Line Support Engineer role is responsible for Microsoft based Systems both Cloud based - O365/Cloud/Azure servers including Physical servers under management by CiT. You will provide a high level of expertise across a wide range of their focussed solutions based on cloud and on-premise implementation(s). You will also hold the responsibility to develop best practices covering your specific area of expertise and to develop these technologies within their lab environment.

You will be working in a fast-paced environment where no day is the same, the ideal candidate will have at least 3 - 5 years' experience working as a 3rd Line Support Engineer with the ability to build key internal and external relationships.

Responsibilities:

- Take ownership of issues escalated to you

- Manage incidents through to resolution

- Advise clients on IT strategy

- Plan and schedule maintenance to servers

- Responsibility for the monitoring/reporting of servers

- Ensure your skills are up to date through mentoring and training

- Ensure all documentation is up to date and to highlight areas which require improvement

- Ensure the technical validity of server related projects and liaise with sales as to any queries

- Detailed understanding of server related project work undertaken

- Providing assistance to Service Delivery Manager and Technical Lead

- Ensure scope for Project work is documented

- Liaise with clients and Account Managers on Project scope

Skills & Experience:

- You will have 5 years' experience and hold an MCSE or MCITP and CCNA qualification as well as working knowledge of Microsoft O365 / Azure, VMware vSphere and ideally certifications in these areas.

- Preferably experience in Cyber Security and Ethical Hacking with CISMP or CISM qualifications

- VMware vSphere 4.x +, installation and configuration

- NAS and SAN storage, installation and configuration

- MS O365 / Azure

- Active Directory

- DHCP

- DNS (Local)

- Microsoft Windows Server, working knowledge up to 2016 server

- Microsoft Exchange Server, working knowledge up to 2016 server

- Microsoft SQL Server, working knowledge up to 2016 server

- Microsoft Windows Desktop Operating Systems

- Patch Management