1st Line Support Analyst - Milton Keynes based
Recruiter
Evolution Recruitment Solutions Ltd
Listed on
18th February 2020
Location
Milton Keynes
Salary/Rate
Upto £85000
Type
Contract
This job has now expired please search on the home page to find live IT Jobs.
Due to my client's continued success and growth, they have an exciting opportunity for a 1st line (helpdesk) support engineer.You will be responsible for providing 1st line support to external customers, assisting them with hardware and software problems via phone, email or onsite.
Skills Required:
- Relevant 1st line / Helpdesk supportexperience
- Strong knowledge of Microsoft based operating systems with emphasis on Windows desktop technologies (Windows 10)
-Experienceusing and troubleshooting Microsoft Office 0365 (MS Word, Excel and PowerPoint)
- Basic understanding of PC hardware set-up and configuration
- Excellent telephone manner and face to face communication skills
Responsibilities:
- Provide technical support; answering support queries either onsite or via phone or email
- Maintain a high degree of customer service for all support queries and adhere to all service management principles
- Take ownership of user problems and be proactive when dealing with user issues
- Logging all calls on the call logging system and maintain full documentation
- Respond to enquiries from clients and help them resolve any hardware or software problems
- Maintain a log of any software or hardware problems detected
