IT Service Desk Analyst (INSIDE IR35) £112-£127 Per Day

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IT Service Desk Analyst (INSIDE IR35) £112-£127 Per DayOur client based in Ashford, Kent are recruiting for a Service Desk Analyst.The Service Desk Analyst role is that of providing effective and positive first line customer focused support through managing calls and handling the resulting incidents or service requests, supporting the service operation using the incident management and request fulfilment processes, in line with Service Desk objectives.Experience of working on a Service Desk is desirable but not essential if they can demonstrate the following key criteria:Contact centre Call handling experience Strong Customer service backgroundStrong aptitude in IT Handling customer emailsA thirst for learning in a fast paced environment-Significant experience of working in a support role within a technical team providing services direct to the client base-Experience of working and engaging with a variety of levels of staff-Experience of working effectively to KPIs-Customer Service: Experience of customer focused service excellence-CRM: Experience in customer relationship building, with the ability to deliver continuous improvement in services whilst achieving professional and personal credibility-Teamwork: Successful experience, coaching and supporting team colleagues-Experience of working within ITIL processes-Experience supporting the development of a business culture that recognises and promotes equality and values diversity-Experience actively acting with complete independence and highest levels of initiative-Intermediate working knowledge and computer proficiency of all Microsoft Office packages (e.g. word processing, spreadsheets, e-mail and internet use)Please send me your CV for immediate consideration.