ICT Senior Application Support / 2nd Line / 3rd Line Engineer

This job has now expired please search on the home page to find live IT Jobs.

Job Title: ICT Senior Applications Support Officer

Location: Near Kettering

Salary: £33,799 - £37,849 per annum

Job Type: Full Time, Permanent

Closing date: 1st March 2020

Interview date: w/c - 9th March 2020

The Council is seeking a Senior Applications Support Officer who is looking to join a great team that provides IT support to two councils.

They are looking for someone with experience of working with the Capita Academy Suite and Ingres databases. Experience in IDOX Uniform, ESRI products and Linux would be helpful, although training can be provided in these areas.

Main Purpose:

Playing a senior role in a customer focused application support team, providing expertise on a wide range of applications, including 3rd line support for complex enquiries / service desk calls

Undertaking proactive research, to develop, maintain and administer specific application systems for the council, to identify business benefits and ensure the maximum value is achieved

Overseeing the monitoring of ICT applications, maintaining service levels where this is not undertaken elsewhere, liaising with the Applications Support Officers and other ICT colleagues, suppliers and business users where appropriate

Managing or playing a senior role on ICT Projects relating to improving or reviewing ICT applications.

Acting as an escalation point for all Application Support Officers

Provide training for all Application Support Officers

Key Responsibilities:

Undertaking proactive research, to develop, maintain and administer specific application systems for the council, to identify business benefits and ensure the maximum value is achieved

Responsible for conducting all types of audits on ICT applications, including user audits

Liaise regularly with the users of ICT Applications and their managers to promote best practice and development of systems. Identify issues to the ICT Projects Manager

Liaise and work with other key officers within the council when required

To provide 3rd line support via the ICT Service Desk for the council ICT Applications and tools, including escalation from Application Support Officer

Key Requirements:

IT related degree or equivalent, or significant experience of IT

Detailed knowledge of the major computer components, computer operating system functionality and concepts

Proficient knowledge of the full suites of MS Office products including Word, Excel, Access, Visio and Projects

Experience of supporting business application systems used in local government

Technical knowledge of Microsoft SQL scripting and reporting

Knowledge of relational database structures

Knowledge of managing Ingres databases and database administration within a Unix Solaris/Red Hat environment

An understanding of FTP and SFTP protocols

Knowledge of Linux operating systems and Linux scripting

Excellent problem solving skills

Excellent communication skills, both written and oral

Professional manner, having a mature and methodical and organised approach to work

Takes responsibility and sees a task through to completion

Benefits of working at this Council include:

Membership of the Local Government Pension Scheme

Between 24 and 34 days annual leave (dependent on length of service) plus bank holidays

Flexible working hours

Free on-site car parking

East Northamptonshire is an attractive, diverse mix of market towns and rural villages. Changes are on the horizon across Northamptonshire in which the county and district councils will join to create unitary authorities covering populations of over 300,000 each. This transformation could open the doors to new and exciting career opportunities for all their employees.

To apply for the role please click the APPLY button to be directed to the careers page.

Candidates with experience of; 3rd Line Technical Support Engineer, Technical Support Analyst, 2nd Line Technical Support Advisor, 2nd Line Technical Support Analyst, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 3rd Line Helpdesk Engineer, IT Support Technician, 2nd Line Support Engineer, Support Technician, IT Support Engineer, 2nd Line Support Technician, Technical Support, IT Support, IT Systems Support, ICT Development Officer, Web Development Officer, Web Developer, Web Development Engineer, ICT Implementation Engineer, ICT Solutions Engineer, ICT Database Officer, ICT Web Technician, .NET, SQL, JavaScript, HTML5, AGILE, Prince2 and ICT Project Management will be considered for this role.