Mortgage Customer Services Advisor

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Mortgage Customer Support Advisor / Nottinghamshire / Contract - 12 Months FTC / Start - March / £NEG

We are looking for a Mortgage customer support advisor for 12 months for a financial services client based in Nottinghamshire to cover maternity leave. The successful candidate will need to have excellent customer service skills and have experience in processing mortgage payments and redemptions. The client offer a wide range of benefits that promote self improvement, health and a community spirit which a great working environment.

Main Tasks of the role will include:

*Processing mortgage payments and redemptions

*Carrying out a variety of mortgage administration tasks

*Handling inbound and outbound telephone calls, and e-mail/postal communications

*Initial capture and processing of mortgage applications

*Handling mortgage completions, including liaison with solicitors and communication with customers

*Providing a professional and efficient service to existing mortgage customers and brokers

*Carrying out system testing, which also improves knowledge and experience

Skills and experience

*Excellent customer service skills

*Problem analysis and resolution skills

*Strong written and verbal communication