Deskside Support Engineer

This job has now expired please search on the home page to find live IT Jobs.

Deskside Support EngineerLocation: AldershotSalary £25,500.00 Amazing opportunity to be a part of a Service Delivery Team providing IT support services to a major retail organisation. The role would suit IT focussed individuals who would like to develop their desktop support skills and further their IT knowledge. Responsible for onsite technical services based at the customer's head office in West London providing deskside support services including hardware & software break fix and IMAC services; advising and assisting users in solving problems related to software, hardware, networks and peripherals using available technology. Analyses system's needs, troubleshoots problemsResponsibilities: Software and system fault diagnosis, analysis and fix.Case management of Incidents and IMAC's in line with SLA'sLiaising with other teams or vendors to resolutionRisk awareness of technology and business impactManage / Provide support and technical expertise to projects as directedProactively keeps customer updated with problem status at all timesIdentifying and reporting risk as appropriate in accordance with the guidelinesManage incident tickets using Solution ManagerSupport Remote / Home usersManage and support VC equipmentProvide 1st /2nd line hardware and software support for laptopsManagement of RSA tokensConfigure iPhone using MDM management softwareProvide induction to new startersIMAC management - working collaboratively with Facilities to meet schedulesDeploying and configuring laptops and migrating user dataDocument all triage and knowledgebase information, including new and changed services, procedural changes, etc. as appropriate. Essential skills/qualifications PC/Desktop Support knowledge including Windows OS & Windows Office Suites and core application suites.Administering Windows ShareFile permissions.Mobile connectivity (E.g. secureID/MAS/MDMGood knowledge of Workstation, Desktops & H P LaptopsAccepts and handles responsibility.Willing to learn new skills.Speaks and listens effectively.Works with minimum supervision.Solves personal and professional problems. Desirable Skills/QualificationsMicrosoft Certification (MCSE/MCSA/MCP's)