NEW- Service Desk Analyst

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Service Desk AnalystLocation : Newcastle upon TyneSalary: £22,000 - £23,000Type: PermanentReed Technology are working with a global company based in Newcastle to recruit a Service Desk Analyst to join their growing team. The key focus of the team is to deliver a world class IT service to the business.Key Duties:Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries.1st / 2nd line supportHandling the majority of telephone calls made to the desk.About You:You will need experience of working as either 1st of 2nd line in a busy professional services environment, supporting 2000+ customers.Ability to troubleshoot and understand the customers' requirements, to be able to deliver the right solution to meet their 'needs' rather than their 'wants'.Process driven, with the ability to focus on the end result.Experience required of supporting the following:Microsoft Windows 7Microsoft Office 2010 or aboveActive DirectoryApple productsYou may have worked in one of the following roles: Service Desk Analyst, Helpdesk Advisor, 1st Line Support, 2nd Line Support, IT Technician, IT Engineer, Technical Support, IT Support.In return our client offers a basic salary of up to £24K plus a number of benefits including life assurance, childcare vouchers, subsidised gym memberships, private medical insurance plus more!Apply now by sending your CV for immediate consideration - Our client is interviewing now for the role!