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Technical Support/IT System Support/- Tadley

Premium Job From REED Global
Recruiter: REED Global
Listed on: 1st January
Location: Tadley
Salary/Rate: £30,000 - £35,000
Type: Permanent

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Technical Support/IT System Support/ IT Support/ IT Support Technician/ Application Support Specialist/Technician/2nd Line Support

Type: Permanent

Location: Tadley, Hampshire

Salary: £30,000-£35,000 per annum

Technical Support/IT System Support/ IT Support/ IT Support Technician/ Application Support Specialist/Technician/2nd Line Support

As the Technical Support Engineer, you will be responsible for providing technical support and training to customers, partners, resellers, and the Clients sales team on their products.

Some of the Essential duties and responsibilities include:

  • Managing onsite customer installations
  • Investigate, diagnose, report and provide solutions to customer problems or escalate issues as required
  • Investigate and repair returned products, including initial review/diagnosis.
  • Support Factory product test activities as requested
  • Participate in pre-sales activities as directed, including assisting customers in product selection, provide technical product information.

This is an exciting opportunity to join a successful business who for many years have been creating mission critical communications solutions for public safety, transportation, utilities, natural resources, healthcare, and academic institutions.

As the Technical Support Engineer, you should also be able to perform a range of technical work activities either remotely or onsite. The ability to work independently in a fast-paced, unstructured environment with high level of initiative and self-motivation is key.

In order to be suitable for this role, you must have the willingness and ability to travel internationally/ and or domestically as required as part of the Technical Support Engineer duties.

Participate in a 24/7365 "On Call" support programme, providing around the clock support will be required.

Skills:

  • SQL and Linux (CentOS) would be an advantage
  • Cisco
  • Windows Server 2012/2016
  • Understand Dell R Servers
  • Good working Windows operating systems such as XP,7,8.1, & 10
  • Proficiency in conducting technical product trainings, demonstrations and presentations to customers, business partners and resellers in various settings including customer sites/trade shows.

Experience:

  • Experience in a Technical and engineering support Role
  • Experience in radio/telephony control room systems, digital radio system and/ or data network would be beneficial

If you would like to be considered for this great opportunity, then please apply below.