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IT Service Desk Team Leader

Premium Job From Spring Group Plc
Recruiter: Spring Group Plc
Listed on: 24th December 2019
Location: Leeds
Salary/Rate: £25000 - £27000
Type: Permanent

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IT Service Desk Team Leader
£25,000 - £27,000
Leeds City Centre
35 hour working week
10 month Fixed Term contract

My client, a leading financial services company based in Leeds is seeking an IT Service Desk Team Leader to manage, motivate and developing a team of 1st Line Services desk analysts.
As the IT Service Desk Team Leader you will provide the following key responsibilities:-

* Provision of first line support, including but not limited to triage and appropriate troubleshooting, correct incident categorisation and resolution where possible.
* Escalation point for issues requiring escalation.
* Provision of a facility for users to request and receive standard services.
* Ensures appropriate technical documentation is received and service desk staff are trained for new services to be provided, whether to new or existing clients.
* Prepare reports for distribution throughout the organisation.
* Leads the Service Desk team ensuring effective use of resources and proactively monitors performance and addresses any concerns with the team members.
* Leads and develops Service Desk staff and ensures appropriate levels of expertise, skills and abilities.


The successful IT Service Desk Team Leader will possess the following skills and experiences:-

* Previous experience within a senior role within an IT Service Desk Team
* Good knowledge of a leading IT Service Management Tool
* Experience of desktop operating systems, including Microsoft Windows 7 / 10.
* Good knowledge of a leading IT Service Management Tool.

To be considered, please forward your updated CV and Salary expectations to Neil_Alexander@spring.com