IT Service Desk Team Leader

This job has now expired please search on the home page to find live IT Jobs.

IT Service Desk Team Leader

£25,000 - £27,000

Leeds City Centre

35 hour working week

10 month Fixed Term contract

My client, a leading financial services company based in Leeds is seeking an IT Service Desk Team Leader to manage, motivate and developing a team of 1st Line Services desk analysts.

As the IT Service Desk Team Leader you will provide the following key responsibilities:-

* Provision of first line support, including but not limited to triage and appropriate troubleshooting, correct incident categorisation and resolution where possible.

* Escalation point for issues requiring escalation.

* Provision of a facility for users to request and receive standard services.

* Ensures appropriate technical documentation is received and service desk staff are trained for new services to be provided, whether to new or existing clients.

* Prepare reports for distribution throughout the organisation.

* Leads the Service Desk team ensuring effective use of resources and proactively monitors performance and addresses any concerns with the team members.

* Leads and develops Service Desk staff and ensures appropriate levels of expertise, skills and abilities.

The successful IT Service Desk Team Leader will possess the following skills and experiences:-

* Previous experience within a senior role within an IT Service Desk Team

* Good knowledge of a leading IT Service Management Tool

* Experience of desktop operating systems, including Microsoft Windows 7 / 10.

* Good knowledge of a leading IT Service Management Tool.

To be considered, please forward your updated CV and Salary expectations to [email protected]