Skype Telephony Engineer

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A client of Spring Technologies are currently recruiting for a Skype / Teams Telephony Engineer on an initial 12 month contract.

This role is based in central Edinburgh

Essential Experience

*Experience of working in a similarly sized (~1300 users) environment with Enterprise grade controls and expectations

*Must have experience deploying, managing, optimising, and administering Skype for Business and Teams in an Enterprise environment

*Must have demonstrable experience of Migrating from on-premise Skype for Business to Microsoft Teams

*Must have experience of backend telephony infrastructure components including SBC and SIP. Knowledge of Sonus/Ribbon SBC and Tenor would be a distinct advantage.

*Experience of working within a mature agile team where trust, communication, collaboration, forward thinking, workload visualisation and constructive challenge are key attributes

*Demonstrable experience in understanding the needs of multiple customer personas, with the ability to balance competing and disparate needs.

*Demonstrate the art of the possible to internal customers who resist change.

*Experience delivering robust, resilient and reliable services with a cloud-first approach

*Experience performing full system tuning including servers, application, network, and client device

The role

*Work as a subject matter expert to support our existing on-premise Skype for Business infrastructure. This includes assisting with BAU activities driven through our ServiceNow service management platform, health/performance/capacity monitoring, and DR testing

*Ensure needs of all customer personas are met (e.g. Reception staff, Customer Services, IT ServiceDesk etc.)

*Deliver solutions based on a "cloud-first" mentality

*Monitor, manage and where necessary improve performance of the platform to meet the expectations of the end-users

*Update, install and test new versions

*Ensure disaster recovery and business continuity procedures for all solutions are created and tested Take active part in the team's and department's Agile culture by learning and putting into practice the VFQ disciplines

*Managing workloads using Kanban techniques and/or other team defined methodologies

If you currently hold BPSS this would be of great advantage

If you feel you are suited to this role and are interested please send your CV to [email protected]

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