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1st Line Support

Premium Job From REED Global
Recruiter: REED Global
Listed on: 28th November 2019
Location: Falkirk
Salary/Rate: £110 - £130
Type: Contract

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One of REED Technologies core clients are looking for an experienced, immediately available 1st line support Analyst for a 3 month cover….

You will be expected to log, manage and resolve tasks allocated by the IT Helpdesk using the Web Helpdesk software to agreed timescales and internal Service Level Agreements while being in frequent communication to the users so that they are informed of task progress including closure of raised tickets.

Listed below is experience and knowledge desired for this position.

  • A good technical understanding of computers, networks and communication systems
  • PC and network fault-finding skills
  • Knowledge of Windows 7 and Windows 10
  • Excellent MS Office skills
  • Superb communication skills
  • Good telephone manner
  • Patience and understanding when communicating with users
  • Time Management skills
  • Willingness to help and train others

Day rate - £110-£130

Contract Length - 3 months

If you have any questions, please contact Alasdair Wallace -